Workforce Manager

1 day ago

Cebu City, Central Visayas, Philippines J. PLAZO STAFFING CORP. Full time ₱1,500,000 - ₱2,500,000 per year

Minimum Requirements:

  • Bachelor's degree in business administration, Operations Management, or related field, preferred; or with at least 2 years' undergraduate units –
  • 8+ years of experience in workforce management, with at least 3 years in a managerial role
  • Advanced proficiency in WFM software, analytics tools, and data visualization platforms
  • Strong understanding of contact center operations and workforce management principles
  • Excellent leadership, communication, and interpersonal skills
  • Proven track record of implementing successful WFM strategies and driving operational improvements
  • Experience in managing budgets and financial aspects of WFM operations
  • Must be willing to work onsite at the IT Park, Apas, Cebu City

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