Workforce Management Executive

We are urgently hiring for a Workforce Manager for a client located in Cebu City, Cebu PhilippinesThis is an onsite work and follows a shifting scheduleSalary is up to 120K per month based on experience and hiring result. Must have at least 3 years of Workforce Management experiece in a BPO Company (non negotiable)Candidate must possess at least a...

Minimum Requirements:Bachelor's degree in business administration, Operations Management, or related field, preferred; or with at least 2 years' undergraduate units –8+ years of experience in workforce management, with at least 3 years in a managerial roleAdvanced proficiency in WFM software, analytics tools, and data visualization platformsStrong...

Job Overview:We are seeking a proactive Workforce Manager (WFM) to drive workforce planning, scheduling, and reporting. The role requires advanced Excel skills, WFM tool expertise, and strong analytical and communication abilities to deliver actionable insights and optimize service procedures.Key Responsibilities:Create and analyze reports and dashboards...

Career Opportunity: Workforce ManagerLocation: CebuQualifications:At least 5 years of experience in WFM and 8 years overall in the BPO/call center industry.Strong knowledge of Planning, Forecasting, Scheduling, Real-Time Management, and Reporting.Proficient in Excel and experienced in WFM tools such as Aspect/IEX/BP Standard Tools and Avaya CMS.Knowledge of...

About the job: Workforce Manager (Cebu City) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Rest Days: US Business hours Educational Requirement: College Graduate Work Experience:At least 5 to 7 years relevant experienceAt least 2 years of supervisory experienceAdvanced Excel...

About the job: Workforce Manager (Cebu City) | OnsiteNature Of the Account: Support and LeadershipStart Date: ASAPWork Arrangement: 100% Onsite | CebuShift Schedule | Rest Days: US Business hoursEducational Requirement: College GraduateWork Experience:At least 5 to 7 years relevant experienceAt least 2 years of supervisory experienceAdvanced Excel...

About the job: Workforce Manager (Cebu City) | OnsiteNature Of the Account: Support and LeadershipStart Date: ASAPWork Arrangement: 100% Onsite | CebuShift Schedule | Rest Days: Business hoursEducational Requirement: College GraduateWork Experience:At least 5 to 7 years relevant experienceAt least 2 years of supervisory experienceAdvanced Excel experience...

Job DescriptionGenerates schedules accordingly to meet the business requirements enabling superior customer service Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Monitors the queue real-time while tracking, documenting and communicating agent...

This role is key in managing resource planning, real-time monitoring, and ensuring operational efficiency across teams.Key Responsibilities:Forecasting, scheduling, and capacity planningReal-time monitoring and SLA managementReporting on productivity and performance metricsCollaborating with operations for continuous improvementEducational BackgroundA...

Job Summary:The Manager – Workforce Management is responsible for leading the WFM team in planning, forecasting, scheduling, and real-time management of contact center operations to achieve optimal service levels and operational efficiency. The role ensures that staffing levels align with business requirements while maintaining cost-effectiveness and...