Workforce Manager

About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

Career Opportunity: Workforce ManagerLocation: CebuQualifications:At least 5 years of experience in WFM and 8 years overall in the BPO/call center industry.Strong knowledge of Planning, Forecasting, Scheduling, Real-Time Management, and Reporting.Proficient in Excel and experienced in WFM tools such as Aspect/IEX/BP Standard Tools and Avaya CMS.Knowledge of...

About the job: Workforce Manager (Cebu City) | Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite | Cebu Shift Schedule | Rest Days: Business hours Educational Requirement: College Graduate Work Experience:At least 5 to 7 years relevant experienceAt least 2 years of supervisory experienceAdvanced Excel...

About the job: Workforce Manager (Cebu City) | OnsiteNature Of the Account: Support and LeadershipStart Date: ASAPWork Arrangement: 100% Onsite | CebuShift Schedule | Rest Days: Business hoursEducational Requirement: College GraduateWork Experience:At least 5 to 7 years relevant experienceAt least 2 years of supervisory experienceAdvanced Excel experience...

Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future — starting with yours.Top reasons to work with TDCXAttractive...

We are seeking a detail-oriented and analytical Workforce Specialist with 2–3 years of hands-on experience using the Genesys Workforce Management (WFM) platform. The ideal candidate will be responsible for forecasting, scheduling, real-time monitoring, and reporting to ensure optimal staffing and service levels across our contact center operations.Key...

Apply today and start your journey with UbiquityThe Responsibilities:Understanding of key business objectives, timeframes, and requirements associated with Workforce Management.Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals...

Apply today and start your journey with UbiquityThe Responsibilities:Understanding of key business objectives, timeframes, and requirements associated with Workforce Management.Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals...

Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Bacolod site.Join our Transcom Family as a Workforce ManagerThe Workforce Manager possesses a strong knowledge of real time management workforce, scheduling employees, workload forecasting, staff planning, reporting/analytics, and...

Trinity Workforce is hiring a Full time Customer Service Representative role in Cebu City, Central Visayas. Apply now to be part of our team.Requirements for this role:Flexible hours availableNo experience required for this roleExpected salary: ₱15,000 - ₱24,000 per monthQualifications· Highschool and College graduates with no BPO Experience· Average...