Chat/Email- Call Center Agents

6 hours ago

Ayala Alabang, National Capital Region, Philippines Private Advertiser Full time ₱18,000 - ₱25,250 per year

Call Center Agents to join our dynamic team. In this full-time, With the potential to earn up to 25K, this is an excellent opportunity to develop your career in the vibrant customer

What you'll be doing

  • Respond to customer inquiries and provide solutions in a timely and professional manner via chat and email
  • Accurately record customer interactions and maintain detailed records
  • Identify and escalate any complex issues to the appropriate team members
  • Actively listen to customer concerns and work towards resolving problems
  • Provide product information and recommendations to enhance the customer experience
  • Follow all company policies and procedures to ensure a consistent level of customer service

What we're looking for

  • Previous experience in a customer service or call centre role, preferably in the retail or e-commerce industry
  • Excellent communication and interpersonal skills, both written and verbal
  • Strong problem-solving and critical thinking abilities
  • Proficiency in using various software and computer applications
  • Commitment to providing outstanding customer service
  • Ability to work independently and as part of a team
  • Fluency in English and Filipino

What we offer

  • Competitive salary with the potential to earn up to 25K
  • Comprehensive benefits package, including health insurance and retirement plan
  • Opportunities for career advancement and professional development
  • Flexible work-from-home arrangements
  • Supportive and collaborative work environment

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