QA Specialist

6 days ago

Taguig, National Capital Region, Philippines WHR Global Consulting Full time ₱900,000 - ₱1,200,000 per year

Position Title
: Quality Assurance Auditor

Location
: Alabang, Muntinlupa City

Setup
: Onsite

Schedule
: Rotating Shift

Qualifications:

  • Bachelor's degree in any 4-year course
  • Proven experience in Quality Assurance, preferably within the US Insurance or Health Care industry
  • 2 to 3 years of hands-on QA experience is preferred
  • Advanced proficiency in Microsoft Excel, including reporting, dashboard creation, and data management
  • Strong verbal and written communication skills

Job Description:

Under the supervision of the Operations Supervisor, the Quality Assurance Auditor is responsible for ensuring the accuracy and integrity of client-facing documents by thoroughly reviewing Excel-based proposals and their source materials for errors or discrepancies that could lead to financial exposure. This role requires a strong understanding of employee benefits across medical and ancillary lines, as well as the ability to interpret Carrier Renewals, Quotes, Summary of Benefits and Coverage (SBCs), and benefit summaries.

Responsibilities

  • Review client-facing and internal documents (renewals, quotes, presentations) for accuracy and consistency.
  • Verify and correct benefits, census data, and rates to prevent financial or reputational risks.
  • Ensure alignment of documents with carrier information and company standards.
  • Interpret and validate benefit summaries across medical, dental, vision, life, disability, and ancillary products.
  • Collaborate with internal teams to resolve benefit inconsistencies.
  • Prepare and manage broker compensation disclosure forms in D365, ensuring regulatory compliance.
  • Convert Excel proposals to PDF, deliver to clients via email, and upload to the Simple Booklet system.
  • Adhere to company policies on quality, security, safety, environment, and data privacy.
  • Address audit findings, corrective actions, and report security incidents promptly.
  • Perform other assigned duties.

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