QA Analyst

3 days ago

Taguig, National Capital Region, Philippines MicroSourcing Full time ₱250,000 - ₱500,000 per year

Discover your 100% YOU with MicroSourcing
Position:
CSR - QA Monitoring (QA Analyst) - Healthcare

Location:
Metro Manila

Work setup & shift:
Onsite | Night shift

Why join MicroSourcing?
You'll Have

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one (plus one or more dependents), paid time-off with cash conversion, group life insurance, and performance bonuses.
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Structured schedules that help you balance work and life.
  • Career Growth: Benefit from ongoing training and advancement opportunities.
  • Inclusive Teamwork: Be part of a diverse team that fosters inclusion and collaboration.

Your Role
As a
CSR - QA Monitoring (QA Analyst) - Healthcare
, you will monitor and evaluate calls, transactions, and interactions to ensure compliance with quality standards, client requirements, and healthcare regulations. You will also provide actionable feedback to improve performance and maintain excellent customer experiences.

Key Responsibilities

  • Monitor and evaluate inbound/outbound calls and customer interactions.
  • Ensure compliance with client-specific guidelines, company policies, and healthcare standards.
  • Document quality findings, prepare reports, and track performance trends.
  • Provide constructive feedback and coaching to agents to drive improvement.
  • Collaborate with trainers, supervisors, and managers on performance development plans.
  • Identify process gaps and recommend improvements to enhance customer experience.
  • Ensure adherence to HIPAA and confidentiality requirements.
  • Participate in calibration sessions with internal teams and clients.

What You Need
Non-negotiables / Minimum Requirements

  • At least 2 years of experience in a quality assurance or QA analyst role (preferably in healthcare accounts).
  • Strong knowledge of QA methodologies, call monitoring, and performance evaluation.
  • Excellent English communication skills (verbal and written).
  • Strong analytical, problem-solving, and coaching skills.
  • Familiarity with HIPAA and healthcare compliance.

Preferred skills/experience:

  • Experience in US healthcare or insurance-related BPO accounts.
  • Proficiency in QA tools, call monitoring systems, or CRM software.
  • Strong report generation and presentation skills.

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment and our way of life. Here, we don't just accept your unique authentic self—we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

Terms & conditions apply

  • 3D QA Analyst

    4 days ago

    Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱600,000 - ₱960,000 per year

    We are looking for a 3D QA Analyst for our Ad/Creative Agency clientSalary: Up to 80kSet-up: HybridLocation: BGC, TaguigJob SummaryWe are looking for a talented 3D QA Analyst to join our team and help us ensure the quality of our 3D products.The ideal candidate will have a strong understanding of 3D applications and a proven track record of success...

  • IT QA Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Systemantech, Inc Full time ₱780,000 per year

    Job Title: Clinical Applications Services Quality Assurance (CASQA)Team: Applications ClinicalPrimary Responsibility:The Clinical Applications Services Quality Assurance (CASQA) Analyst is responsible for ensuring that all system enhancements, process changes, and related documentation meet the highest standards of quality, functionality, and compliance...

  • BPO QA Analyst

    3 days ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱80,000 - ₱100,000 per year

    About the Job: QA Analyst - FINRA Licensed (Series 6 or 7) | 100K SOB*Special Offer: 100K Signing Bonus* (Terms & Conditions apply) Start Date: August 12, 2025Account: CSR Insurance Account (FINRA Licensed Series 6 or 7)Requirements: Completed at least two years of college with no incomplete or failed subjectsActive or expired FINRA Series 6 or 7 license...

  • QA Engineer

    7 days ago

    Taguig, National Capital Region, Philippines Cloud Bridge Full time ₱900,000 - ₱1,200,000 per year

    Join a UK-based tech-driven company at the forefront of financial data innovation.Role OverviewThe QA Engineer is responsible for testing functional improvements and new/updated data streams into the company's Trade Surveillance system. This will involve extensive data analysis, reconciliation and edge case analysis to ensure the completeness, accuracy and...

  • QA Engineer

    3 days ago

    Taguig, National Capital Region, Philippines Cloud Bridge Full time ₱900,000 - ₱1,200,000 per year

    Join a UK-based tech-driven company at the forefront of financial data innovation. Role OverviewThe QA Engineer is responsible for testing functional improvements and new/updated data streams into the company's Trade Surveillance system. This will involve extensive data analysis, reconciliation and edge case analysis to ensure the completeness, accuracy and...

  • QA Supervisor

    7 days ago

    Taguig, National Capital Region, Philippines ALLDIGI TECH MANILA, INC. (AMI) Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities:Provides coaching and mentoring to agents in order for them to improve on their performancePerforms Monitoring and provides feedback to the Management Team and to the ClientLead a team of Quality AnalystsParticipates and coordinates in Quality Calibration Sessions with the clients and the management teamQualifications:Candidate must at least...

  • QA Tester

    7 days ago

    Taguig, National Capital Region, Philippines KT CONSULTING Full time ₱400,000 - ₱800,000 per year

    Position OverviewWe are seeking aQA Testerto join ourEOMS Rapid Software Development Program, focusing on aWeb Accounting Systemproject. The ideal candidate should have a hands-on experience testing web-based financial and accounting systems, ensuring quality, accuracy, and performance across all development stages.This role will involve collaborating with...

  • QA Reports Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Megaworld Corporation Full time ₱1,500,000 - ₱3,000,000 per year

    Job Objective:The QA Reports Analyst is responsible for creating, maintaining, and enhancing data reports and dashboards to ensure accurate, complete, and timely data insights for decision-making. This role supports campaign performance, process improvement, and operational efficiency through data-driven reporting and automation.⸻Key Responsibilities:•...

  • Principal QA Engineer

    3 days ago

    Taguig, National Capital Region, Philippines Cloud Bridge Full time ₱120,000 - ₱180,000 per year

    Join a UK-based tech-driven company at the forefront of financial data innovation. Our client is seeking an experienced Principal QA Engineer who will be responsible for testing functional improvements and new/updated data streams into the company's Trade Surveillance system. This will involve extensive data analysis, reconciliation and edge case...

  • QA Automation Engineer

    4 days ago

    Taguig, National Capital Region, Philippines Cloud Bridge Full time ₱1,200,000 - ₱2,400,000 per year

    QA Automation EngineerMy client are looking for a QA Automation Engineer to join their team. This position will work within an Agile team as an advocate of Quality and will drive Behavioural Driven Development (BDD) and Test Driven Development (TDD) to ensure business outcomes are delivered. The QA Engineer will work closely with Developers, Data...