Quality Assurance Supervisor

1 week ago

Taguig, National Capital Region, Philippines PH GLOBAL JET EXPRESS INC. Full time ₱300,000 - ₱600,000 per year

SUMMARY:

QA Supervisor is a specialist in preventing operational errors by ensuring that the SOPs are strictly implemented in order to prevent misoperations or problematic parcels. He/she is concerned with the proactive procedural process of J&T Operations (both internal and external). Anticipates periods of problem occurrence and proposes plans to address those, one of which, is through monitoring of Delivery Center (DC) and Branches' CCTV.

QUALIFICATIONS

  1. Graduate of any 4-year course.

  2. At least 2 years relevant work experience in Quality Control/Assurance or similar field as Team Lead/Supervisor preferred.

  3. Experience in E-Commerce or Logistics is a plus.

DUTIES AND RESPONSIBILITIES

  1. Accurately & effectively identify errors and process issues to determine the appropriate escalation path for improvement in processes and the overall customer experience with the ability to make recommendations beyond authority.

  2. Performs the compliance review of all batch documentation related to quality assurance audits and evaluations. Including call center agent phone conversation, process and service knowledge.

  3. Ability to communicate both written and orally, accurately and effectively across different levels & cultural backgrounds. Handle more complex customer situations involving multi-site problem resolution and escalations.

  4. Perform necessary research and work cross functionally to identify and suggest process improvements for problem resolution as observed via audit process.

  5. Mentors new team members and encourages sharing among the QA team functions.

  6. Supports projects required for servicing customers and initiates business Quality improvement plans.

  7. Provides feedback to Call Center Director suggesting methods to increase efficiency and identify areas of opportunity to improve customer satisfaction.

  8. Duties may be supplemented or otherwise revised by J&T Express at its sole discretion.

Job Type: Full-time

Benefits:

  • Paid training

Work Location: In person

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