Helpdesk - Desktop End-User Support

4 days ago

Work from Home, Philippines KC Global Talent Solutions, Inc. Full time ₱630,000 - ₱840,000 per year

The position will be responsible for supporting and helping to resolve end-user's desktop, application, access and other related issues. This role works closely with Level 2/3 Desktop Engineers, Network and Application teams, infrastructure engineers and SMEs to resolve end-users' application and other related issued.

Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing systems.

Diagnose and troubleshoot software, hardware, and network issues.

Provide step-by-step technical support for Windows, macOS, mobile devices, and common applications (e.g., MS Office, Outlook, browsers).

Log, track, and update incidents and service requests in the ticketing system.

Prioritize tickets based on urgency and impact.

Escalate unresolved issues to higher tier (L2/L3 support) when needed.

Create, modify, and disable user accounts in Active Directory, Microsoft 365, Google Workspace, etc.

Reset passwords, configure user permissions, and manage security groups.

Support onboarding/offboarding processes with hardware setup and account provisioning.

Troubleshoot issues related to Microsoft Office, Outlook, Teams, VPNs, and business

applications.

Assist users with email setup, delivery issues, and calendar synchronization.

Assist with Wi-Fi, Ethernet, and VPN connectivity issues.

Support users with remote access tools (RDP, FortiClient, Zscaler, etc.).

Troubleshoot basic networking problems (IP conflicts, DNS issues).

Document solutions to common problems in a knowledge base.

Follow and improve existing support procedures and troubleshooting guides.

Maintain accurate records of hardware, software, and support issues.

Ensure compliance with company IT policies (e.g., acceptable use, password policies)

Support antivirus and endpoint protection troubleshooting.

Report suspicious activity and assist with basic security incident response.

Investigate and respond to security events from NOC/SOC escalation.

Requirements:

Ticketing: ServiceNow, ZoHo or other ticketing tools and principles.

Remote Support: TeamViewer, GoTO (LogMeIn) Remote Desktop.

User Management: Active Directory, Azure AD, Microsoft 365 Admin Center.

Software: Windows 10/11, Office 365, VPN clients, printers/scanners.

Clear communication and active listening.

Patience and empathy when dealing with non-technical users.

Problem-solving and critical thinking.

Time management and prioritization.

2+ year experience in similar role

Willing to work on a night shift schedule.

Job Type: Full-time

Pay: Php50, Php70,000.00 per month

Work Location: Remote

  • Offshore IT Help Desk Support

    4 days ago

    Work from Home, Philippines K2 Staffing, LLC Full time ₱250,000 - ₱500,000 per year

    Summary Our client is a leading Managed Services Provider (MSP) located in The United States and they are in need of an offshore/ Remote IT Helpdesk Support Level II with Managed Services Provider experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10...

  • Junior Technical Support

    4 days ago

    Work from Home, Philippines Station Five Full time ₱104,000 - ₱130,878 per year

    Role Summary:We are seeking highly motivated and ambitious Junior Technical Support to join our growing team. This role offers a unique opportunity to support our UK operations during their respective business hours.This is a long-term career opportunity — our solutions and industries require 18–24 months of structured learning before mastery. We are...

  • Junior System Support Specialist

    4 days ago

    Work from Home, Philippines Green Wave Ingredients Full time ₱480,000 - ₱564,000 per year

    Ingredients Online is a leading B2B e-commerce platform connecting global raw ingredient suppliers with manufacturers across the dietary supplement, food & beverage, and personal care industries. Our platform simplifies the supply chain by offering real-time pricing, documentation, and inventory visibility, enabling faster and more transparent sourcing...

  • Customer Support Specialist

    4 days ago

    Work from Home, Philippines Adaca Full time ₱360,000 - ₱600,000 per year

    Things to know before applying:you must have your own work equipmentyou are able to work remotelyyou can work full-time for this roleexperience working with clients/companies outside PH is an advantageRole Summary:We are seeking highly motivated and ambitious Customer Support to join our growing team. This role offers a unique opportunity to support our UK...

  • IT Technical Support Specialist

    4 days ago

    Work from Home, Philippines Adaca Full time ₱250,000 - ₱350,000 per year

    Things to know before applying:you must have your own work equipmentyou are able to work remotelyyou can work full-time for this roleexperience working with clients/companies outside PH is an advantageRole Summary:We are seeking highly motivated and ambitious Technical Support to join our growing team. This role offers a unique opportunity to support our UK...

  • Customer Technical Support

    4 days ago

    Work from Home, Philippines Adaca Full time ₱360,000 - ₱480,000 per year

    Things to know before applying:you must have your own work equipmentyou are able to work remotelyyou can work full-time for this roleexperience working with clients/companies outside PH is an advantageRole Summary:We are seeking highly motivated and ambitious Customer Support to join our growing team. This role offers a unique opportunity to support our UK...

  • Junior Technical Support Coordinator

    4 days ago

    Work from Home, Philippines Adaca Full time ₱300,000 - ₱600,000 per year

    Things to know before applying:you must have your own work equipmentyou are able to work remotelyyou can work full-time for this roleexperience working with clients/companies outside PH is an advantageRole Summary:We are seeking highly motivated and ambitious Junior Technical Support to join our growing team. This role offers a unique opportunity to support...

  • Full Time IT Helpdesk

    4 days ago

    Work from Home, Philippines WeGrow VA LLC Full time ₱480,000 per year

    Key Responsibilities:o Receive project details and tasks from the Project Manager.o Organize and input all project tasks into Asana and ticket system.o Delegate assignments to the Project Management team. Oversee project progress, including technician site visits and incomplete tasks, to ensure timely completion.o Conduct daily meetings with project...

  • IT Support Technician

    1 week ago

    Work from Home, Philippines Toyota Plaridel Bulacan Full time ₱210,000 - ₱420,000 per year

    Key Responsibilities:Incident & Ticket ManagementMonitor and respond to PagerDuty alerts.Manage email phishing reports and Checkpoint security alerts.Handle FreshService tickets: revise, assign, and close tickets as needed.User Onboarding & OffboardingOnboarding:Create user accounts in Active Directory (AD).Set up DUO access and assign DUO tokens.Assign...

  • Front-End Typescript Engineer

    4 days ago

    Work from Home, Philippines Outwork Staffing Full time $36,000 - $43,200 per year

    Location: Fully Remote (Philippines)Schedule: ESTSalary: $2750 - $3750 USD/monthA dynamic and leading company specializing in integrated talent management and learning solutions is seeking a Front-End Typescript Engineer. The company focuses on providing robust, scalable software that helps organizations streamline their workforce development. This role is...