Customer Technical Support
4 days ago
Things to know before applying:
- you must have your own work equipment
- you are able to work remotely
- you can work full-time for this role
- experience working with clients/companies outside PH is an advantage
Role Summary:
We are seeking highly motivated and ambitious Customer Support to join our growing team. This role offers a unique opportunity to support our UK operations during their respective business hours.
This is a long-term career opportunity — our solutions and industries require 18–24 months of structured learning before mastery. We are seeking individuals committed to developing with us over multiple years.
Duties and Responsibilities:
- Provide first-level support to end users, resolving or escalating issues related to software, systems, and applications.
- Troubleshoot technical problems, document incidents, and ensure timely resolution.
- Collaborate with internal teams to escalate unresolved issues and follow up on progress.
- Gain in-depth knowledge of company products, services, and business domains through structured training and on-the-job learning.
- Participate in continuous improvement initiatives to enhance support processes and user experience.
- Prepare and maintain helpdesk documentation and user guides as needed.
Qualifications:
- A degree in Computer Science, Information Technology, or a related field is preferred. Business graduates with strong analytical skills and technical aptitude will also be considered.
- Strong problem-solving skills and an eagerness to learn new systems and technologies.
- Excellent communication skills and a customer-focused mindset. You thrive in dynamic environments, adapt quickly to new tools and industries, and are an excellent communicator — able to explain technical concepts clearly to non-technical stakeholders.
- Demonstrated ambition to grow into advanced roles within the company. Clear progression pathways into roles such as Business Analyst, QA, Consulting, Developer, or Product Specialist.
- Flexibility to work UK or US operational hours, depending on business needs.
- Prior helpdesk or support experience is a plus, but not required—we are ready to invest in the right candidate.
Hiring Process:
- Phone screening
- Behavioral interview
- Client interview
About Adaca:
Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.
Job Type: Full-time
Pay: Php30, Php40,000.00 per month
Benefits:
- Work from home
Application Question(s):
- Do you have an experience troubleshooting softwares?
- how much is your expected salary?
Education:
- Bachelor's (Preferred)
Experience:
- Customer service: 4 years (Preferred)
- Technical support: 4 years (Preferred)
Language:
- English (Preferred)
Work Location: Remote
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