Full Time IT Helpdesk
4 days ago
Key Responsibilities:
o Receive project details and tasks from the Project Manager.
o Organize and input all project tasks into Asana and ticket system.
o Delegate assignments to the Project Management team. Oversee project progress, including technician site visits and incomplete tasks, to ensure timely completion.
o Conduct daily meetings with project technicians to discuss project status, next steps, and challenges.
o Monitor ongoing projects to identify and resolve any roadblocks.
o Manage client emails promptly and professionally. Respond to queries, share project updates, and escalate issues when needed.
o Documentation management
o Manage and oversee project tickets to ensure they are addressed and resolved promptly.
Qualifications:
- Bachelor's Degree in Information Technology or related field.
- Minimum of 1 year of technical support experience is required.
- Experience with Cisco technologies is a plus but not mandatory.
- Familiarity with Asana or similar project management tools.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities. Ability to proactively identify problems and provide solutions.
Work Schedule:
- EST Time zone
Job Types: Full-time, Permanent
Pay: From Php40,000.00 per month
Benefits:
- Work from home
Experience:
- IT Helpdesk: 1 year (Required)
Work Location: Remote
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