Full Time IT Helpdesk

4 days ago

Work from Home, Philippines WeGrow VA LLC Full time ₱480,000 per year

Key Responsibilities:

o Receive project details and tasks from the Project Manager.

o Organize and input all project tasks into Asana and ticket system.

o Delegate assignments to the Project Management team. Oversee project progress, including technician site visits and incomplete tasks, to ensure timely completion.

o Conduct daily meetings with project technicians to discuss project status, next steps, and challenges.

o Monitor ongoing projects to identify and resolve any roadblocks.

o Manage client emails promptly and professionally. Respond to queries, share project updates, and escalate issues when needed.

o Documentation management

o Manage and oversee project tickets to ensure they are addressed and resolved promptly.

Qualifications:

  • Bachelor's Degree in Information Technology or related field.
  • Minimum of 1 year of technical support experience is required.
  • Experience with Cisco technologies is a plus but not mandatory.
  • Familiarity with Asana or similar project management tools.
  • Excellent communication skills, both written and verbal.
  • Strong organizational and multitasking abilities. Ability to proactively identify problems and provide solutions.

Work Schedule:

  • EST Time zone

Job Types: Full-time, Permanent

Pay: From Php40,000.00 per month

Benefits:

  • Work from home

Experience:

  • IT Helpdesk: 1 year (Required)

Work Location: Remote

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