IT Technical Support Specialist

4 days ago


Work from Home, Philippines Adaca Full time ₱250,000 - ₱350,000 per year

Things to know before applying:

  • you must have your own work equipment
  • you are able to work remotely
  • you can work full-time for this role
  • experience working with clients/companies outside PH is an advantage

Role Summary:

We are seeking highly motivated and ambitious Technical Support to join our growing team. This role offers a unique opportunity to support our UK operations during their respective business hours.

This is a long-term career opportunity — our solutions and industries require 18–24 months of structured learning before mastery. We are seeking individuals committed to developing with us over multiple years.

Duties and Responsibilities:

  • Provide first-level support to end users, resolving or escalating issues related to software, systems, and applications.
  • Troubleshoot technical problems, document incidents, and ensure timely resolution.
  • Collaborate with internal teams to escalate unresolved issues and follow up on progress.
  • Gain in-depth knowledge of company products, services, and business domains through structured training and on-the-job learning.
  • Participate in continuous improvement initiatives to enhance support processes and user experience.
  • Prepare and maintain helpdesk documentation and user guides as needed.

Qualifications:

  • A degree in Computer Science, Information Technology, or a related field is preferred. Business graduates with strong analytical skills and technical aptitude will also be considered.
  • Strong problem-solving skills and an eagerness to learn new systems and technologies.
  • Excellent communication skills and a customer-focused mindset. You thrive in dynamic environments, adapt quickly to new tools and industries, and are an excellent communicator — able to explain technical concepts clearly to non-technical stakeholders.
  • Demonstrated ambition to grow into advanced roles within the company. Clear progression pathways into roles such as Business Analyst, QA, Consulting, Developer, or Product Specialist.
  • Flexibility to work UK or US operational hours, depending on business needs.
  • Prior helpdesk or support experience is a plus, but not required—we are ready to invest in the right candidate.

Hiring Process:

  • Phone screening
  • Behavioral interview
  • Client interview

About Adaca:

Adaca is at the forefront of bridging software development solutions by connecting Australian mid-tier companies with top-tier talents in the Philippines. Our unique approach is rooted in creating an employee-centric experience that fosters a simple, low-pressure environment for our developers. This philosophy not only enhances productivity but also delivers unparalleled value to our clients, fostering a cycle of growth and talent attraction.

Job Type: Full-time

Pay: Php25, Php35,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • How much is your expected salary?
  • Are you amenable to work either UK/US shift?

Education:

  • Bachelor's (Preferred)

Experience:

  • Software Technical support: 1 year (Preferred)
  • Software Troubleshooting: 1 year (Preferred)

Work Location: Remote



  • Work from Home, Philippines Touch Support Full time $30,000 - $60,000 per year

    Junior IT Support SpecialistRequired work experience: not requiredFull-time, remote workWho are we?You have always been interested in IT but haven't yet found your way in? Or have you just started learning about technology and want to put your passion into a career? Then, this is the perfect time and place to make it happenTouch Support is a US-based company...

  • Technical Support

    4 days ago


    Work from Home, Philippines Station Five Full time ₱25,000 - ₱55,000 per year

    Things to know before applying:you must have your own work equipmentyou are able to work remotelyyou can work full-time for this roleexperience working with clients/companies outside PH is an advantageRole SummaryWe are seeking a Technical Support Specialist with mid-level SQL skills to join our team. The role focuses on assisting customers in...


  • Work from Home, Philippines Anchor Full time ₱240,000 - ₱360,000 per year

    The Tech Support Specialist performs daily routine technical support. This professional consults with the supervisor for task prioritization and effectively applies technical knowledge. This individual also specializes in one or more areas, including support center/technology support, networking, telecommunications, help desk, and technology certification....


  • Work from Home, Philippines Station Five Full time ₱104,000 - ₱130,878 per year

    Role Summary:We are seeking highly motivated and ambitious Junior Technical Support to join our growing team. This role offers a unique opportunity to support our UK operations during their respective business hours.This is a long-term career opportunity — our solutions and industries require 18–24 months of structured learning before mastery. We are...


  • Work from Home, Philippines Adaca Full time ₱45,000 - ₱55,000 per year

    Things to know before applying:you must have your own work equipmentyou are able to work remotelyyou can work full-time for this roleexperience working with clients/companies outside PH is an advantageRole SummaryWe are seeking a Technical Support Specialist with mid-level SQL skills to join our team. The role focuses on assisting customers in...


  • Work from Home, Philippines Station Five Full time ₱1,200,000 - ₱2,400,000 per year

    Things to know before applying:you must have your own work equipmentyou are able to work remotelyyou can work full-time for this roleexperience working with clients/companies outside PH is an advantageRole SummaryWe are seeking a Technical Support Specialist with mid-level SQL skills to join our team. The role focuses on assisting customers in...


  • Work from Home, Philippines Adaca Full time ₱360,000 - ₱480,000 per year

    Things to know before applying:you must have your own work equipmentyou are able to work remotelyyou can work full-time for this roleexperience working with clients/companies outside PH is an advantageRole Summary:We are seeking highly motivated and ambitious Customer Support to join our growing team. This role offers a unique opportunity to support our UK...


  • Work from Home, Philippines Support Tech Full time $70,000 - $120,000 per year

    About Support Tech LLCSupport Tech LLC is your nationwide partner for on-site IT solutions, providing "smart hands" for remote support, tech deployments, and IT staffing to ensure operational continuity for multi-site businesses. We efficiently deliver on-site expertise within agreed-upon SLAs.The OpportunityWe're seeking a full-time, results-driven Email...


  • Work from Home, Philippines CYBERBIT Full time $104,000 - $130,878 per year

    Cyberbit is the world's leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That's because it isCyberbit deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks...


  • Work from Home, Philippines Adaca Full time ₱300,000 - ₱600,000 per year

    Things to know before applying:you must have your own work equipmentyou are able to work remotelyyou can work full-time for this roleexperience working with clients/companies outside PH is an advantageRole Summary:We are seeking highly motivated and ambitious Junior Technical Support to join our growing team. This role offers a unique opportunity to support...