Junior Technical Support

4 days ago

Work from Home, Philippines Station Five Full time ₱104,000 - ₱130,878 per year

Role Summary:

We are seeking highly motivated and ambitious Junior Technical Support to join our growing team. This role offers a unique opportunity to support our UK operations during their respective business hours.

This is a long-term career opportunity — our solutions and industries require 18–24 months of structured learning before mastery. We are seeking individuals committed to developing with us over multiple years.

Duties and Responsibilities:

  • Provide first-level support to end users, resolving or escalating issues related to software, systems, and applications.
  • Troubleshoot technical problems, document incidents, and ensure timely resolution.
  • Collaborate with internal teams to escalate unresolved issues and follow up on progress.
  • Gain in-depth knowledge of company products, services, and business domains through structured training and on-the-job learning.
  • Participate in continuous improvement initiatives to enhance support processes and user experience.
  • Prepare and maintain helpdesk documentation and user guides as needed.

Qualifications:

  • A degree in Computer Science, Information Technology, or a related field is preferred. Business graduates with strong analytical skills and technical aptitude will also be considered.
  • Strong problem-solving skills and an eagerness to learn new systems and technologies.
  • Excellent communication skills and a customer-focused mindset. You thrive in dynamic environments, adapt quickly to new tools and industries, and are an excellent communicator — able to explain technical concepts clearly to non-technical stakeholders.
  • Demonstrated ambition to grow into advanced roles within the company. Clear progression pathways into roles such as Business Analyst, QA, Consulting, Developer, or Product Specialist.
  • Flexibility to work UK or US operational hours, depending on business needs.
  • Prior helpdesk or support experience is a plus, but not required—we are ready to invest in the right candidate.

Job Type: Full-time

Benefits:

  • Work from home

Application Question(s):

  • REQUIRED: How much is your expected salary for this role?

Education:

  • Bachelor's (Required)

Experience:

  • Software Technical Support: 2 years (Required)

Work Location: Remote

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