Junior Technical Support
4 days ago
Role Summary:
We are seeking highly motivated and ambitious Junior Technical Support to join our growing team. This role offers a unique opportunity to support our UK operations during their respective business hours.
This is a long-term career opportunity — our solutions and industries require 18–24 months of structured learning before mastery. We are seeking individuals committed to developing with us over multiple years.
Duties and Responsibilities:
- Provide first-level support to end users, resolving or escalating issues related to software, systems, and applications.
- Troubleshoot technical problems, document incidents, and ensure timely resolution.
- Collaborate with internal teams to escalate unresolved issues and follow up on progress.
- Gain in-depth knowledge of company products, services, and business domains through structured training and on-the-job learning.
- Participate in continuous improvement initiatives to enhance support processes and user experience.
- Prepare and maintain helpdesk documentation and user guides as needed.
Qualifications:
- A degree in Computer Science, Information Technology, or a related field is preferred. Business graduates with strong analytical skills and technical aptitude will also be considered.
- Strong problem-solving skills and an eagerness to learn new systems and technologies.
- Excellent communication skills and a customer-focused mindset. You thrive in dynamic environments, adapt quickly to new tools and industries, and are an excellent communicator — able to explain technical concepts clearly to non-technical stakeholders.
- Demonstrated ambition to grow into advanced roles within the company. Clear progression pathways into roles such as Business Analyst, QA, Consulting, Developer, or Product Specialist.
- Flexibility to work UK or US operational hours, depending on business needs.
- Prior helpdesk or support experience is a plus, but not required—we are ready to invest in the right candidate.
Job Type: Full-time
Benefits:
- Work from home
Application Question(s):
- REQUIRED: How much is your expected salary for this role?
Education:
- Bachelor's (Required)
Experience:
- Software Technical Support: 2 years (Required)
Work Location: Remote
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