IT/Application Support Specialist
4 days ago
Now Hiring: IT/Application Support Specialist (Work from Home)
Salary Range: PHP 40,000 – PHP 50,000
Location: Remote
Employment Type: Permanent, Full-Time
Work Hours: 4 days a week, 10-hour shifts (includes overnight shifts to support US clients, with 3-day weekends off) (not always three consecutive days)
About the Role
We are hiring for one of our clients, a growing IT division specializing in SaaS connectors for Construction and Accounting platforms, serving over 750 clients across ANZ, and USA.
As an Application Support Specialist, you will report directly to the Onboarding & Support Manager. You'll be at the frontline of delivering exceptional customer experiences — resolving issues, onboarding clients, and ensuring their satisfaction with the platform.
We are looking for two new team members to join their growing team. Each team member will work four 10-hour shifts per week, offering a three-day weekend (not always consecutive). Since the client has a strong US customer base, candidates must be prepared to work overnight shifts, rotated fairly within the team.
Key Responsibilities
-Provide phone, email, and potential onsite support to customers across Australia, New Zealand, and globally
-* Onboard new users* and assist with system setup
Troubleshoot and resolve technical issues related to SaaS platforms
Identify and analyze trends in customer issues to prevent recurring problems
Conduct root cause analysis to ensure long-term solutions
Collaborate with cross-functional teams to enhance system functionality
Qualifications & Experience
-Minimum 3 years of IT support experience (helpdesk or onsite roles)
-Strong problem-solving and troubleshooting skills
-Customer service experience in Construction, Accounting, or Finance sectors preferred
Understanding of databases and SaaS platforms is a plus
A bachelor's degree or related qualifications are advantageous
Why Join Us?
- Work-from-home setup with a flexible international work schedule
- Permanent position with career growth opportunities
Be part of a dynamic and innovative team working on cutting-edge technologies
Job Types: Full-time, Permanent
Pay: Php40, Php50,000.00 per month
Benefits:
- Work from home
Application Question(s):
- Have you worked in the Construction, Accounting, or Finance sectors? (If yes, please specify the sector and describe your experience)
- Do you have prior experience in onboarding new users or clients to a software/system?
- Do you have experience working with databases or SaaS platforms?
- What degree have you completed and what certifications of training do you hold? (Please list them or provide a link to a folder if available)
- This role requires working four 10-hour shifts per week, including night shifts to support US clients. Are you comfortable with this schedule?
- Do you have a stable internet connection and a suitable home office setup?
- If hired, when would you be available to start?
Experience:
- IT support/helpdesk roles: 3 years (Required)
Work Location: Remote
-
Email Marketing Specialist
4 days ago
Work from Home, Philippines Support Tech Full time $70,000 - $120,000 per yearAbout Support Tech LLCSupport Tech LLC is your nationwide partner for on-site IT solutions, providing "smart hands" for remote support, tech deployments, and IT staffing to ensure operational continuity for multi-site businesses. We efficiently deliver on-site expertise within agreed-upon SLAs.The OpportunityWe're seeking a full-time, results-driven Email...
-
Procurement Specialist
1 week ago
Work from Home, Philippines Agilitec IT, LLC Full time ₱660,000 - ₱792,000 per yearEmployer: An MSP company located in Las Vegas, NevadaWork Set up: RemoteWorking Schedule: Pacific Standard TimeSalary: $1,000 - $1,200Benefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Position OverviewWe are seeking a detail-oriented...
-
Support Specialist
2 weeks ago
Work from Home, Philippines DeleGreat Full time ₱184,800 per yearJob SummaryWe're looking for a dependable and proactive Support Specialist (After-Hours) to handle urgent or emergency calls outside of standard business hours. This role ensures that residents, clients, and team members receive timely support when unexpected issues arise.The ideal candidate communicates clearly in English, stays calm under pressure, and can...
-
Training Specialist
1 week ago
Work from Home, Philippines SMA Support Services Full time ₱468,000 - ₱624,000 per yearDescriptionAssists recruitment team during the initial and final interview process by conducting LPA (language proficiency assessment) of each applicant. The LPA results become a recommendatory basis for the applicant's Final Interview phase.Assists HR Specialists in the orientation process prior to the training session. Provides new hires additional...
-
Senior Support Engineer
4 days ago
Work from Home, Philippines Agilitec IT, LLC Full time ₱1,200,000 - ₱1,500,000 per yearSalary: $2,500 - $2,800Working Schedule: Monday through Friday, 9:00 AM 6:00 PM Central TimeEmployer: MSP company operating in Austin, TexasBenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Internet AllowanceOverview:We are seeking a Senior...
-
Customer Support Specialist
6 days ago
Work from Home, Philippines Alt Legal Full time ₱30,000 - ₱60,000 per yearWe are looking to add a Customer Support Specialist to our growing team. You can find more information below-Customer Support Specialist at Alt Legal (Remote)Location: RemoteThe Company:Alt Legal is a forward-thinking company changing how trademark professionals manage global intellectual property. Trusted by over 1,000 global law firms, IP boutiques, and...
-
Application Support Engineer
1 week ago
Work from Home, Philippines Satellite Office Solutions Full time ₱960,000 - ₱1,080,000 per yearAPPLICATION SUPPORT ENGINEER | WFH - NIGHTSHFTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.About the RoleWe are seeking a highly motivated Player-Coach...
-
Business Support Specialist
4 days ago
Work from Home, Philippines VirtuAssist Full time ₱7,296 - ₱9,376 per yearWe're actively seeking experienced Business Support Specialists to join our expanding remote team If you have a background in Tax Services, Credit Repair, Business Funding, or Private Money Lending for Real Estate, we'd love to hear from you.This is an excellent opportunity to work with a supportive company that truly values your skills and expertise.About...
-
L2 Application Support Engineer
4 days ago
Work from Home, Philippines OpSource, Inc. Full time ₱900,000 - ₱1,200,000 per yearThe L2 Application Support Engineer is a senior role focused on resolving complex application issues. You'll perform in-depth analysis, troubleshoot advanced problems, and maintain application stability. This role requires technical expertise to handle minor code fixes, optimize databases, and implement changes.Job Responsibilities:Analyze and resolve...
-
L1 Application Support Engineer
4 days ago
Work from Home, Philippines OpSource, Inc. Full time ₱400,000 - ₱600,000 per yearThe L1 Application Support Engineer is the first point of contact for application-related issues. You will log incidents, perform basic troubleshooting, and resolve common problems using existing resources like FAQs and knowledge bases. Your goal is to provide fast, effective support and ensure a high level of customer satisfaction.Job Responsibilities:Log...