IT/Application Support Specialist

4 days ago

Work from Home, Philippines Skill Bridge Full time ₱480,000 - ₱600,000 per year

Now Hiring: IT/Application Support Specialist (Work from Home)

Salary Range: PHP 40,000 – PHP 50,000

Location: Remote

Employment Type: Permanent, Full-Time

Work Hours: 4 days a week, 10-hour shifts (includes overnight shifts to support US clients, with 3-day weekends off) (not always three consecutive days)

About the Role

We are hiring for one of our clients, a growing IT division specializing in SaaS connectors for Construction and Accounting platforms, serving over 750 clients across ANZ, and USA.

As an Application Support Specialist, you will report directly to the Onboarding & Support Manager. You'll be at the frontline of delivering exceptional customer experiences — resolving issues, onboarding clients, and ensuring their satisfaction with the platform.

We are looking for two new team members to join their growing team. Each team member will work four 10-hour shifts per week, offering a three-day weekend (not always consecutive). Since the client has a strong US customer base, candidates must be prepared to work overnight shifts, rotated fairly within the team.

Key Responsibilities

-Provide phone, email, and potential onsite support to customers across Australia, New Zealand, and globally

-* Onboard new users* and assist with system setup

  • Troubleshoot and resolve technical issues related to SaaS platforms

  • Identify and analyze trends in customer issues to prevent recurring problems

  • Conduct root cause analysis to ensure long-term solutions

  • Collaborate with cross-functional teams to enhance system functionality

Qualifications & Experience

-Minimum 3 years of IT support experience (helpdesk or onsite roles)

-Strong problem-solving and troubleshooting skills

-Customer service experience in Construction, Accounting, or Finance sectors preferred

  • Understanding of databases and SaaS platforms is a plus

  • A bachelor's degree or related qualifications are advantageous

Why Join Us?

  • Work-from-home setup with a flexible international work schedule
  • Permanent position with career growth opportunities

Be part of a dynamic and innovative team working on cutting-edge technologies

Job Types: Full-time, Permanent

Pay: Php40, Php50,000.00 per month

Benefits:

  • Work from home

Application Question(s):

  • Have you worked in the Construction, Accounting, or Finance sectors? (If yes, please specify the sector and describe your experience)
  • Do you have prior experience in onboarding new users or clients to a software/system?
  • Do you have experience working with databases or SaaS platforms?
  • What degree have you completed and what certifications of training do you hold? (Please list them or provide a link to a folder if available)
  • This role requires working four 10-hour shifts per week, including night shifts to support US clients. Are you comfortable with this schedule?
  • Do you have a stable internet connection and a suitable home office setup?
  • If hired, when would you be available to start?

Experience:

  • IT support/helpdesk roles: 3 years (Required)

Work Location: Remote

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