IT Support Engineer

4 days ago

Work from Home, Philippines Tech Solutions Full time ₱500,000 - ₱700,000 per year

About the Role

We are seeking a highly skilled and articulate Network Engineer to provide L1, L2, and L3 support across various client environments. The ideal candidate must be comfortable troubleshooting a wide range of technical issues, explaining solutions clearly, and working in a fast-paced MSP setting.

Do not apply if you don't have this experience. You will need to complete an assessment, which will be sent to you before the interview.

Key Responsibilities

  • Provide L1, L2, and L3 technical support for Windows, Mac, and cloud environments.
  • Deploy & manage Windows Server 2016, 2019, and 2022 with Remote Desktop Services (RDS) and Remote Apps.
  • Troubleshoot network issues (LAN/WAN, VPN, firewalls, switches, routers).
  • Manage and support Office 365 and Exchange.
  • Use remote monitoring & management (RMM) tools (Datto RMM, Kaseya).
  • Implement and maintain disaster recovery & backup solutions (Datto).
  • Configure and maintain firewall security tools.
  • Support cloud services and deploy VoIP solutions.
  • Perform end-user support, onboarding, and device management.
  • Work with ticketing systems (Autotask or similar).
  • Document processes and create knowledge base articles in IT Glue.
  • Assist in hardware/software installations, maintenance, and upgrades.
  • Perform server maintenance, patching, and security updates.
  • Create detailed documentation & knowledge base articles in IT Glue.
  • Provide remote & onsite support for US-based clients as needed.

Required Qualifications

Minimum 3 years of MSP experience (Applicants without this will be rejected).

Proven ability to troubleshoot, explain, and document complex IT issues.

Excellent comprehension and communication skills (must be able to elaborate on technical solutions).

Hands-on experience with RMM's

Strong problem-solving skills with the ability to work independently.

Experience managing Office 365, Exchange, and networking environments.

Ability to multitask across multiple clients and industries.

Job Type: Full-time

Pay: From Php58,000.00 per month

Work Location: Remote

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