IT Support Engineer

4 days ago

Work from Home, Philippines Tech Solutions Full time ₱500,000 - ₱700,000 per year

About the Role

We are seeking a highly skilled and articulate Network Engineer to provide L1, L2, and L3 support across various client environments. The ideal candidate must be comfortable troubleshooting a wide range of technical issues, explaining solutions clearly, and working in a fast-paced MSP setting.

Do not apply if you don't have this experience. You will need to complete an assessment, which will be sent to you before the interview.

Key Responsibilities

  • Provide L1, L2, and L3 technical support for Windows, Mac, and cloud environments.
  • Deploy & manage Windows Server 2016, 2019, and 2022 with Remote Desktop Services (RDS) and Remote Apps.
  • Troubleshoot network issues (LAN/WAN, VPN, firewalls, switches, routers).
  • Manage and support Office 365 and Exchange.
  • Use remote monitoring & management (RMM) tools (Datto RMM, Kaseya).
  • Implement and maintain disaster recovery & backup solutions (Datto).
  • Configure and maintain firewall security tools.
  • Support cloud services and deploy VoIP solutions.
  • Perform end-user support, onboarding, and device management.
  • Work with ticketing systems (Autotask or similar).
  • Document processes and create knowledge base articles in IT Glue.
  • Assist in hardware/software installations, maintenance, and upgrades.
  • Perform server maintenance, patching, and security updates.
  • Create detailed documentation & knowledge base articles in IT Glue.
  • Provide remote & onsite support for US-based clients as needed.

Required Qualifications

Minimum 3 years of MSP experience (Applicants without this will be rejected).

Proven ability to troubleshoot, explain, and document complex IT issues.

Excellent comprehension and communication skills (must be able to elaborate on technical solutions).

Hands-on experience with RMM's

Strong problem-solving skills with the ability to work independently.

Experience managing Office 365, Exchange, and networking environments.

Ability to multitask across multiple clients and industries.

Job Type: Full-time

Pay: From Php58,000.00 per month

Work Location: Remote

  • Senior Support Engineer

    4 days ago

    Work from Home, Philippines Agilitec IT, LLC Full time ₱1,200,000 - ₱1,500,000 per year

    Salary: $2,500 - $2,800Working Schedule: Monday through Friday, 9:00 AM 6:00 PM Central TimeEmployer: MSP company operating in Austin, TexasBenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Internet AllowanceOverview:We are seeking a Senior...

  • Engineering Support

    2 days ago

    Work from Home, Philippines Powers Engineering & Inspection Inc Full time ₱300,000 - ₱360,000 per year

    About the roleSeeking a skilled Engineering Support (Technical Report Writer and/or Coordinator) to join our dynamic team. As a full-time Engineering Support, you will be responsible for producing high-quality technical reports that communicate complex engineering information effectively to both technical and non-technical stakeholders.What you'll be...

  • Back End Engineer

    4 days ago

    Work from Home, Philippines Code Ninja IT Solutions Full time ₱720,000 - ₱960,000 per year

    Our Ideal Candidate should have:Minimum of 2 years proven experience in Software Development and related fieldsProficiency in the following tools and technologies: NodeJS, Typescript, MongoDB, Playwright, etcDeep understanding of testing and SQA practicesJob Description / Key Responsibilities:Exhibit strong leadership skills by proactively initiating...

  • Level 2 Support Technician

    4 days ago

    Work from Home, Philippines Agilitec IT, LLC Full time ₱1,056,000 - ₱1,320,000 per year

    Working Schedule: Pacific Standard TimeEmployer: MSP company operating in Florida, USABenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Overview: The Level 2 Support Technician is responsible for resolving escalated technical issues that...

  • Technical Support Engineer

    1 week ago

    Work from Home, Philippines Anchor Full time ₱1,440,000 per year

    Key ResponsibilitiesClient-Facing Technical Support (Level 2)Investigate and resolve technical support tickets involving API failures, integration issues, and system errors.Analyze logs, retry API requests using Postman or similar tools, and perform basic database queries to troubleshoot issues and identify their root cause.Collaborate with client technical...

  • Customer Support Engineering

    2 days ago

    Work from Home, Philippines DevRev Full time ₱400,000 - ₱1,200,000 per year

    DevRevDevRev's AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI,...

  • Technical Support Engineer

    4 days ago

    Work from Home, Philippines Staff4Me Full time ₱900,000 - ₱1,200,000 per year

    Staff4Me is currently seeking a highly skilled and enthusiastic Technical Support Engineer (API and Networking) to join our team. As a Technical Support Engineer, you will provide exceptional support to our clients, focusing on API integrations and networking solutions. You will collaborate with cross-functional teams to deliver superior technical assistance...

  • Application Support Engineer

    1 week ago

    Work from Home, Philippines Satellite Office Solutions Full time ₱960,000 - ₱1,080,000 per year

    APPLICATION SUPPORT ENGINEER | WFH - NIGHTSHFTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.About the RoleWe are seeking a highly motivated Player-Coach...

  • Technical Support Engineer

    4 days ago

    Work from Home, Philippines Staff4Me Full time ₱25,000 - ₱50,000 per year

    Job Description: Actively listen to customers to understand their issues or concernsProvide daily technical support services for information technology and cable services establishmentsReceive customer calls to provide step-by-step guidelines for the resolution of a technical issueDocument and track customer issues using a ticketing system to ensure quick...

  • L1 Application Support Engineer

    4 days ago

    Work from Home, Philippines OpSource, Inc. Full time ₱400,000 - ₱600,000 per year

    The L1 Application Support Engineer is the first point of contact for application-related issues. You will log incidents, perform basic troubleshooting, and resolve common problems using existing resources like FAQs and knowledge bases. Your goal is to provide fast, effective support and ensure a high level of customer satisfaction.Job Responsibilities:Log...