Jr. IT Helpdesk Support
2 hours ago
JOB RESPONSIBILITIES:
- Providing clients/ end users with first line technical support through information gathering, analytical troubleshooting and route the call to the appropriate Technical Support Specialist.
- Documenting and logging all customer issues and contact with users via ticketing system.
- Validating and assessing technical issues related to IT Solutions and refer the issue to the right resource for resolution.
JOB QUALIFICATIONS:
- Must be a graduate of Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- Experience in Technical Support/Helpdesk is an advantage but not required.
- Background/Good understanding of business process in the Retail Industry is highly desirable.
- Strong analytical, problem solving and decision-making skills
- Customer service oriented and keen to details.
- Must be willing to work onsite in Makati City.
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