IT Helpdesk Support

2 weeks ago

Makati City, National Capital Region, Philippines IS PROFESSIONAL SERVICES OPC Full time ₱1,500,000 - ₱3,000,000 per year

You are a high performing professional who pursues excellence and thrives on high performance and continuous improvement. You're passionate about consistently delivering top quality results and wants to be amongst the best in your field. If this is you, we want you on our team.

Responsibilities:

  • Provide 1st& 2nd Level IT support to stores and support groups via phone and in person.
  • POS software and hardware, EFTPOS, Mobile/PDA devices, LAN networks, PABX, IP-based phone systems, Printer Fleet and more.
  • Maintain issues via call logging system and ensure it is complete and up to date.

    Support other IT teams with new projects as required.
  • Raise first call resolutions providing support to other functional IT Teams.
  • Use remote training facilities to assist with the rollout of new applications and skill refreshment on existing and new applications.
  • Manage Incidents & Requests throughout their lifecycle.
  • Ensuring SLAs are not breached, and that active work is being carried out accordingly.
  • Keep end users (customers) informed of the process throughout the lifecycle.
  • Act as a channel for communications to the wider business regarding high-impact IT-related issues.

Job Qualifications:

  • Must have Tertiary qualification in IT.
  • Experience in Helpdesk or Call Centre environment.
  • Good knowledge of Windows operating system.
  • Experience in supporting SAP systems.
  • Good knowledge of the helpdesk ticketing system preferably HEAT.
  • Knowledge in troubleshooting of POS software & hardware,
    • EFTPOS, Mobile/PDA devices, LAN networks, PABX, IP-based phone systems printer fleet and more.
  • Experience in supporting POS systems like Surefire, Retail directions.
  • Experience in supporting Android mobile devices used in stores.
  • Experience in communicating with a wide range of users with varying levels of computer literacy.
  • Experience in troubleshooting hardware and software issues.
  • Good working knowledge of incident management.
  • Experience in supporting other IT teams with new projects.
  • Strong Telephone and Communication skills.
  • Ability to prioritize and work effectively in a fast-moving, changing environment and perform under pressure.
  • Ability to work in a team, whilst also being able to work unsupervised.
  • Ability to be on call (after hours and weekends)
  • Relevant experience in supporting a Retail business environment.

  • IT Helpdesk/Service Desk Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines b-0b23-4510-ac8a-7c0809a8892a Full time ₱250,000 - ₱350,000 per year

    We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.Key...

  • Analyst, Helpdesk

    2 weeks ago

    Quezon City, National Capital Region, Philippines Athena Full time ₱300,000 - ₱600,000 per year

    We at Athena empower exceptional talent with boundless opportunities to achieve more. We achieve this by pairing exceptional Executive Partners (XPs) from the Philippines and Kenya with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our clients' work and...

  • Associate Helpdesk Analyst

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Q2 HR Solutions Inc. Full time ₱200,000 - ₱250,000 per year

    The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally.Key Responsibilities:Respond to calls, emails, and...

  • Helpdesk Operator

    2 weeks ago

    Makati City, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full time ₱15,000 - ₱30,000 per year

    HELPDESK OPERATORDuties and Responsibilities:Review and dispatching of tickets to respective support groupsReceiving calls from the requestersMonitoring of tickets until its completionProcessing of ticket for the food and transportation requestsCoordination with the food and transportation vendorsAbout the Person:Preferably with familiarity in BPO...

  • Helpdesk Technician

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines ibex Full time ₱250,000 - ₱500,000 per year

    Ibex Global is looking for 1 Helpdesk AgentResponsibilitiesJob DescriptionRequired SkillsGood verbal and Written communication skillsExperience in Active Directory, DNS and Windows domain environmentsExperience with ticket managementExperience with remote remote desktop supportExchange Administration ( mailbox creation )Office 365 Administration (user/...

  • Helpdesk Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines Belly Rub Pet Services Full time ₱150,000 - ₱250,000 per year

    QualificationsBachelor's Degree in Information Technology, Computer Science, or related field (preferred)Minimum 2–3 years of experience in IT or Technical Support; 1 year in a leadership role is an advantageStrong knowledge of helpdesk systems, IT troubleshooting, and ticketing toolsExcellent communication, coaching, and problem-solving skillsAbility to...

  • IT Helpdesk

    2 weeks ago

    Quezon City, National Capital Region, Philippines ScalableOS Full time ₱400,000 - ₱600,000 per year

    This is a remote position. SUMMARY The IT Helpdesk is responsible for installing, maintaining, testing, and repairing systems and networks. They utilize their technical knowledge to support IT initiatives and provide first-level technical information systems support. JOB RESPONSIBILITIESProvide technically accurate and user-friendly solutions to basic...

  • Technical Support Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines AUMTREND PH INC Full time ₱144,000 - ₱600,000 per year

    Key Responsibilities:Provide technical product support to clients, ensuring timely and accurate resolution of issues.Troubleshoot issues related to telco or helpdesk environments.Utilize ticketing tools such as Salesforce or Certinia to log, track, and manage customer cases.Collaborate with cross-functional teams to improve product knowledge and client...

  • Support Team Lead

    1 week ago

    Quezon City, National Capital Region, Philippines Belly Rub Pet Services Full time ₱420,000 - ₱700,000 per year

    Responsible for leading the day-to-day operations of the helpdesk team, ensuring smooth service delivery to clients, and coordinating with other departments to address customer concerns. This role involves monitoring helpdesk activities, supervising field engineers, and managing workflows to ensure that technical issues are resolved promptly and...

  • IT Helpdesk Support

    1 week ago

    Makati City, National Capital Region, Philippines Verto Network Solutions Inc. Full time ₱40,000 - ₱60,000 per year

    Job description:The candidate must be a graduate of BS. IT, BS. Computer Science or equivalent.Must be willing to work onsite and willing to start ASAPManage user group and computer objects in the active directory.Arrange existing and new computer systems and perform troubleshooting resolution on software and hardware.Perform troubleshooting...