IT Helpdesk Lead

Empower IT Excellence Across Property Advisory Operations

Build the backbone of property excellence through technology. Lead IT operations that support valuations, advisory services, and property insights nationwide. Coordinate systems, solve technical challenges, and keep the data flowing while gaining global exposure. Take your IT career to new heights in the property industry.

Lead and Support With Impact

Be part of our client's team as an IT Helpdesk Lead driving both leadership and hands-on support. Oversee a team, manage KPIs, coordinate IT solutions, and tackle technical challenges, all while expanding your global career and making a real impact in the property management industry.

Your Career Snapshot

Employment Type: Full Time

Shift: Day Shift (rotation between 8:00 AM - 8:00 PM AEST), Weekends Off

Work Setup: Hybrid (3 days onsite in Makati, 2 days WFH)

What You'll Gain

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Day shift schedule
• Fully customized Emapta laptop with peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Your Expertise Needed

• Minimum 5 years of IT support experience
• Experience in a leadership or senior helpdesk role preferred
• Proficient in Microsoft 365 administration (desktop apps)
• Basic networking knowledge, including VOIP
• Skilled in hardware troubleshooting and technical support
• Experience with ticketing systems, preferably Zendesk
• Strong team leadership and coordination skills

What You'll Do Every Day

• Roster staff
• Monitor and report KPIs
• Coordinate with developers, system administrators, and vendors
• Support and oversee a team of 5 helpdesk members

About the Client

Our client is one of Australia's largest independent property valuation and advisory firms, with over 50 years of experience. They provide expert services across residential, commercial, agribusiness, plant & equipment, and government portfolios. Known for professionalism, integrity, and innovation, they maintain impartiality with national coverage. Through strategic partnerships, robust systems, and a highly experienced team, they deliver superior property insights and solutions. Their inclusive and collegiate culture fosters leadership, learning, and global collaboration, making them a trusted industry leader.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting global career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra