Helpdesk Supervisor

2 weeks ago

Makati City, National Capital Region, Philippines HLS Business Process Outsourcing Full time

Job Description:

The main duty of the ' SERVICE HELPDESK MANAGEMENT REPRESENTATIVE is to operate the helpdesk in a smooth and efficient manner according to the client's standards while maintaining strong coordination with the Vendor.

Qualification:

· College diploma or University degree

· 5 years of equivalent work experience especially Help Desk (Call centre)

· Help Desk/Service Desk (Call Centre/BPO) focusing on Ticket, Chat, Calls, Remote Support and coordination with Operation Management like KPI and Service Level Management.

· Experience in managing a team is a plus, as well as with Training experience. Experience in Continuous Improvements strategies.

· Expanding operational processes with company policy. With good Technical Knowledge and Analytical Skills.

· Certification of Information Technology Infrastructure Library (ITIL)

Job Types: Full-time, Permanent

Pay: Php45, Php50,000.00 per month

Work Location: In person

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