Current jobs related to helpdesk - Makati City, National Capital Region - Team Global Facility Solutions Inc.

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  Managers, Helpdesk

  2 weeks ago

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  Quezon City, National Capital Region, Philippines Athena Full time

  Key Duties & ResponsibilitiesEnsure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback.Track key performance metrics such as First Response Time, POC Response Time, Overall Resolution Time, and Customer Satisfaction Rating, among others, to identify areas for...

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  BPO Helpdesk Operations Manager

  1 week ago

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  Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

  Position: Helpdesk Operations Manager (Makati) | OnsiteLocation: MakatiSchedule: Dayshift Details: This is a startup BPO operation.The selected OM will be responsible for overseeing a 10-member Helpdesk Support team (Wave 1)Qualifications:Minimum of 5 years experience as a Technical Operations Manager in a BPO settingFamiliarity with the payment...

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  Managers, Helpdesk

  1 week ago

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  Quezon City, National Capital Region, Philippines Athena Full time

  Key Duties & Responsibilities:Ensure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback.Track key performance metrics such as First Response Time, POC Response Time, Overall Resolution Time, and Customer Satisfaction Rating, among others, to identify areas for...

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  Helpdesk Analyst

  1 week ago

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  Mandaluyong City, National Capital Region, Philippines SJ Group Full time

  Primary Purpose Of PositionActing as the team's Officer-in-Charge in the absence of the Senior Analyst and Helpdesk Team Lead.Provide quality front line application support to the SJgroup business for extended operating hours.Relieve the workload of corporate resources and improve their capabilities to deliver better results to the businessKey...

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  Helpdesk Operations Manager

  2 weeks ago

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  Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

  Location: MakatiWork Setup: OnsiteSchedule: DayshiftRequirements:Startup BPO operationsWill manage 10HC Helpdesk SupportAt least 5 years experience as Technical Operations Manager (BPO)Knowledgeable with Payment eco system, cybersecurity, tech support and product services development

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  IT Helpdesk Support

  4 days ago

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  Makati City, National Capital Region, Philippines IS PROFESSIONAL SERVICES OPC Full time

  You are a high performing professional who pursues excellence and thrives on high performance and continuous improvement. You're passionate about consistently delivering top quality results and wants to be amongst the best in your field. If this is you, we want you on our team.Responsibilities:Provide 1st& 2nd Level IT support to stores and support groups...

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  IT Helpdesk/Service Desk Analyst

  6 days ago

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  Makati City, National Capital Region, Philippines b-0b23-4510-ac8a-7c0809a8892a Full time

  We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.Key...

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  Associate Helpdesk Analyst

  2 days ago

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  Mandaluyong City, National Capital Region, Philippines Group of Companies Full time

  Job Title: Associate Helpdesk AnalystLocation: ManilaWork Setup: Hybrid: Monday/Wednesday Onsite | Tuesday/Thursday/Friday - WFHSchedule Options: 8:00 AM to 5:00 PMSalary Range: PHP 40,500/monthJob Summary:The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service...

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  Jr. IT Helpdesk Support

  2 weeks ago

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  Makati City, National Capital Region, Philippines Genie Technologies Inc. Full time

  JOB RESPONSIBILITIES:Providing clients/ end users with first line technical support through information gathering, analytical troubleshooting and route the call to the appropriate Technical Support Specialist.Documenting and logging all customer issues and contact with users via ticketing system.Validating and assessing technical issues related to IT...

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  Associate Helpdesk Analyst

  2 weeks ago

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  Mandaluyong City, National Capital Region, Philippines Q2 HR Solutions Full time

  Job Summary:The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally.Key Responsibilities:Respond to calls,...