IT Helpdesk Support

Position Summary:Support and Helpdesk Coordinator plays a critical role in managing and delivering efficient technical support to clients and ensuring the smooth operation of both helpdesk and field service teams. This position involves overseeing daily helpdesk activities, managing ticketing workflows, coordinating field engineers, resolving escalated...

Job Description:Oversee helpdesk operations and monitor daily team activities to ensure efficient and effective support deliveryRegularly monitor and manage the helpdesk ticketing system to ensure timely resolution of incidents and service requests.Guide helpdesk team on issue resolution and proper ticket documentation practices.Track aging tickets and...

Job Summary:The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally.Key Responsibilities:Respond to calls,...

The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally.Key Responsibilities:Respond to calls, emails, and...

Ibex Global is looking for 1 Helpdesk AgentResponsibilitiesJob DescriptionRequired SkillsGood verbal and Written communication skillsExperience in Active Directory, DNS and Windows domain environmentsExperience with ticket managementExperience with remote remote desktop supportExchange Administration ( mailbox creation )Office 365 Administration (user/...

Key Duties & Responsibilities:Ensure high-quality customer experience by monitoring interactions, handling escalated employee complaints, and implementing improvements based on feedback.Track key performance metrics such as First Response Time, POC Response Time, Overall Resolution Time, and Customer Satisfaction Rating, among others, to identify areas for...

ADMINISTRATIVE HELPDESK· Performs administrative and office support activities for multiple supervisors· Duties may include fielding, telephone calls, receiving and directing visitors, word processing, encoding, filing and faxing· Extensive software skills are required, as well as Internet research abilities and strong communication skillsOther duties may...

Job DescriptionHelpdesk and Support Operations:•Oversee helpdesk operations and monitor daily team activities to ensure efficient and effective support delivery.•Regularly monitor and manage the helpdesk ticketing system to ensure timely resolution of incidents and service requests.•Guide helpdesk team on issue resolution and proper ticket...

Join our Helpdesk and Support Team and gain real-world exposure while supporting digitalization projects and day-to-day IT operations.What you'll do:Assist the IT Helpdesk Team with user requests and admin tasksSupport digitalization projects and Microsite Link RequestsLearn and apply basic troubleshooting and IT support skillsBe part of a team that values...

We at Athena empower exceptional talent with boundless opportunities to achieve more. We achieve this by pairing exceptional Executive Partners (XPs) from the Philippines and Kenya with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our clients' work and...