SAP Helpdesk
5 hours ago
WE ARE HIRING: SAP Helpdesk Analyst (L1 & L2)
We are seeking an SAP Helpdesk Analyst (L1 & L2) to provide functional and technical support across our SAP landscape, with a strong focus on SAP SuccessFactors, along with SAP FI, MM, Basis, Solution Manager, and GRC.
Responsibilities
- Act as the first point of contact for SAP issues and service requests (L1).
- Troubleshoot and resolve incidents for SAP SuccessFactors (Employee Central, Recruiting, Onboarding, LMS, Performance & Goals, Compensation).
- Provide functional support for SAP FI and SAP MM business processes.
- Support SAP user access, provisioning, and compliance via SAP GRC.
- Work with SAP Basis team on user admin, system checks, and basic technical issues.
- Monitor and troubleshoot integration flows (CPI/BTP) and SF–SAP interfaces.
- Escalate complex issues to L2 or vendors with complete documentation.
- Participate in testing, updates, and small configuration changes.
Requirements
- L1: 1–2 years of SAP support experience; L2: 3–5+ years.
- Hands-on experience with SAP SuccessFactors (EC required; other modules a plus).
- Good understanding of SAP FI, MM, Basis basics, Solution Manager, and GRC.
- Strong analytical skills, communication ability, and customer service mindset.
- Bachelor's degree in IT/HRIS or related field; SAP certifications preferred.
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