Chat & Email Support – Non-Voice Account | Earn 23K Monthly at Cebu
1 week ago
What you'll be doing
- Respond to customer inquiries and issues via chat and email in a timely and professional manner
- Diagnose problems, provide solutions, and escalate complex issues to the appropriate team
- Maintain detailed records of all customer interactions and ensure documentation is up-to-date
- Collaborate with cross-functional teams to enhance the customer experience
- Continuously learn about products and services to provide accurate and relevant information to customers
- Contribute to the development of customer service processes and best practices
What we're looking for
- Excellent communication and interpersonal skills, both written and verbal
- Strong problem-solving and critical thinking abilities
- Proven experience in a customer service or call centre environment
- Familiarity with customer relationship management (CRM) software
- Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously
- Genuine passion for delivering exceptional customer service
About us
We are a leading provider of high-quality industrial products and services. Our mission is to deliver innovative solutions that exceed our customers' expectations and contribute to the growth and success of their businesses. With a strong focus on customer satisfaction, we are committed to fostering a culture of excellence, collaboration, and continuous improvement.
Apply now and join our dynamic team
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