Healthcare Customer Service Representative
2 days ago
About the role
As a Healthcare Customer Service Representative - Claims/Billing Specialist at access healthcare, you will be the primary point of contact for customers, providing exceptional service and support for healthcare claims processing. In this full-time role based in Pasay City, Metro Manila, you will play a vital part in ensuring a seamless and efficient claims experience for our clients.
What you'll be doing
- Manage inbound customer inquiries and claims, responding to requests via phone, email and chat
- Accurately process and resolve healthcare claims, ensuring timely and compliant case management
- Provide clear explanations and updates to customers on the status of their claims
- Liaise with internal teams and external partners to gather information and facilitate claims resolution
- Identify opportunities to enhance customer experience and make recommendations for process improvements
- Maintain detailed records and documentation for all customer interactions and claims activities
What we're looking for
- Minimum 1-2 years of experience in a customer service or claims processing role, preferably within the healthcare industry
- Excellent communication and interpersonal skills, with the ability to explain complex information in a clear and concise manner
- Strong problem-solving and analytical skills to efficiently investigate and resolve claims issues
- Proficient in using computer systems and software applications to manage customer data and claims processing
- Attention to detail and ability to work accurately under pressure to meet deadlines
- Flexible and adaptable, with a collaborative team-oriented approach
What we offer
At access healthcare, we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, we offer a range of benefits including comprehensive healthcare coverage, retirement planning, and opportunities for professional development and career advancement. We also prioritise work-life balance, with flexible scheduling and remote work options available.
About us
access healthcare is a leading provider of healthcare services, specialising in claims processing, customer support, and revenue cycle management. Our mission is to deliver exceptional service and innovative solutions that empower our clients to focus on providing high-quality patient care. With a growing team of over 10,000 professionals worldwide, we are dedicated to building a diverse and inclusive workplace that fosters creativity, collaboration, and continuous improvement.
Apply now to join our team as a Healthcare Customer Service Representative - Claims Specialist and be a part of our mission to transform the healthcare industry.
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