Customer Service Representative – Healthcare Account

5 days ago

Pasay, National Capital Region, Philippines access healthcare Full time ₱16,000 - ₱32,000 per year

Key Responsibilities:

Client Support: Act as the main point of contact for healthcare clients, including patients, providers, and insurance companies, offering timely and accurate responses to their inquiries.

Account Management: Assist with billing, claims, and payment-related issues for healthcare accounts. Ensure proper payment application, claims processing, and issue resolution.

Data Entry and Record Keeping: Accurately document client interactions, ensuring that all inquiries, requests, and resolutions are recorded in the system.

Issue Resolution: Address client concerns regarding billing discrepancies, claims status, insurance eligibility, and other healthcare-related matters to ensure quick and efficient solutions.

Team Collaboration: Work closely with internal teams like billing, claims, and provider services to resolve complex account issues and ensure smooth service delivery.

Compliance and Confidentiality: Adhere to HIPAA and other healthcare industry regulations, ensuring that patient and provider information is handled confidentially and in compliance with company policies.

Reporting and Documentation: Assist in generating reports on account status, customer feedback, and issue resolution, as required.

Ongoing Learning: Keep up to date with healthcare industry changes, internal procedures, and regulations. Participate in training to improve your knowledge and skills.

Qualifications:

Education: High school diploma or equivalent required; an associate's or bachelor's degree in healthcare administration or a related field is a plus.

Experience: 1-2 years in customer service, preferably in a healthcare BPO or related healthcare industry role. Experience with billing, claims, or insurance processes is highly desirable.

Willingness to work in Pasay City

Skills:

Excellent communication skills, both verbal and written.

Strong multitasking abilities and ability to handle multiple client inquiries.

Solid problem-solving skills and keen attention to detail.

Proficiency with healthcare management software and Microsoft Office Suite.

Compassionate and patient demeanor when addressing sensitive healthcare issues.

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