Healthcare Quality Analyst
14 hours ago
About the role
As a Healthcare Quality Analyst at access healthcare', you will play a crucial role in ensuring the delivery of exceptional customer service to our healthcare clients. Based in our Pasay City, Metro Manila office, this full-time position will have you working closely with our team to monitor, evaluate and continuously improve the quality of our services.
What you'll be doing
- Conduct regular quality audits and assessments of customer service interactions to identify areas for improvement
- Provide constructive feedback to customer service representatives and implement training programmes to enhance their skills
- Analyse customer satisfaction data and generate detailed reports to inform strategic decision-making
- Collaborate with cross-functional teams to develop and implement quality assurance protocols
- Stay up-to-date with industry regulations and best practices to ensure compliance
- Contribute to the continuous development of our quality management system
What we're looking for
- Proven experience as a Quality Analyst or Quality Assurance Specialist, preferably within the healthcare or customer service industries
- Strong analytical and problem-solving skills with the ability to interpret data and identify trends
- Excellent communication and interpersonal skills to effectively collaborate with teams and provide feedback
- Knowledge of quality management principles and experience in developing and implementing quality assurance processes
- Proficiency in using data analysis tools and software to generate reports and dashboards
- A bachelor's degree in a relevant field such as Business, Healthcare Administration or Quality Management
What we offer
At access healthcare', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you'll enjoy access to a range of benefits, including comprehensive healthcare coverage, a generous leave policy, and opportunities for professional development and career advancement. Our vibrant company culture and emphasis on work-life balance make us an employer of choice in the healthcare BPO industry.
About us
access healthcare' is a leading provider of high-quality healthcare BPO services, serving a diverse range of clients in the medical and insurance sectors. With a strong focus on innovation and customer-centricity, we leverage the latest technologies and industry best practices to deliver exceptional outcomes for our clients and their customers. As a rapidly growing organisation, we offer exciting career opportunities for talented professionals who share our passion for excellence and continuous improvement.
Apply now to join our team as a Healthcare Quality Analyst and be a part of our mission to transform the healthcare BPO industry.
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