Home-Based Telemarketer

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1
 

Are you an excellent communicator with a passion for connecting with people and driving results? We're looking for a Home-Based Telemarketer to support our U.S.-based client in managing customer relationships, generating leads, and ensuring an exceptional customer experience. In this role, you'll make outbound calls, handle inbound inquiries, and maintain accurate customer data to help our client's business grow.

REQUIRED CORE COMPETENCIES 

• Effective Communicator: Demonstrates strong English communication skills, both verbal and written, with the ability to engage customers confidently and professionally.

• Customer-Centric Mindset: Maintains a strong service orientation and builds trust through empathy, responsiveness, and reliability.

• Results-Driven: Proactively seeks opportunities to meet or exceed targets and improve performance.

• Analytical & Problem Solver: Demonstrates sound judgment, active listening, and quick resolution of customer inquiries.

• Organized & Efficient: Manages multiple tasks while maintaining accuracy and meeting daily call goals.

WHAT YOU WILL DO 

• Make 75+ outbound calls per day, as assigned   

• Service the majority of inbound calls irrespective of campaign type.  

• Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication. 

• Provide Membership with insightful input/feedback on campaign results. Offer improvement suggestions to scripting, as needed, to ensure a positive member/non-member experience.

• Support other departments with specialty programs, campaigns, or data cleanup. 

• Other duties as assigned.  

WHAT WE LOOK FOR 

• Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.  

• Experience: 2-3 years of direct Promotional, Customer Service, or Telemarketing role.  

• Language Proficiency: Strong verbal, written, and English communication skills. 

• Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.  

• Technical Skills:

  • Proficient in using HubSpot, with at least 1 year of experience.

  • Proficient in both Microsoft and Google applications

  • Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.  

  • Direct experience in the promotional industry or comparable e-commerce experience is beneficial. 

  • Experience working with inbound and outbound calls, customer retention, and inside sales is preferred. 

  • Customer orientation and the ability to adapt to and respond to diverse types of customers. 

  • Familiarize yourself with CRM systems and practices.

WHAT WE OFFER

• Salary Range: PHP 35, ,000

• Industry: Promotional Products

• Job Type: Full-time

• Work Shift: 8 AM - 5 PM CST (USA)

• Workdays: Monday through Friday (USA)

BENEFITS OF WORKING WITH US

• Competitive salary package

• Permanent work-from-home setup

• Company equipment provided

• Internet stipend upon regularization

• HMO coverage

• PTO credits and service incentive leaves

• Professional development and training programs

• A people-centered company culture focused on personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States in discovering the perfect global talent to enhance their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders in their search for superstar team members.

If you are looking for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. LET'S GROW

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us