Property Management Leasing Associate

Real Property Management Midtown

Location: Remote (Philippines – U.S. Night Shift Hours)

Position Type: Full-Time | Night Shift Only

Position Summary

We are seeking a dedicated Remote Leasing Agent to support our leasing and property management operations during U.S. night hours. You will handle incoming leasing inquiries, answer high-volume phone calls, assist prospective tenants, process rental applications, manage system records, and deliver exceptional customer service.

This is a fully remote role that requires professionalism, excellent communication skills, strong organization, and the ability to multitask in a fast-paced environment. As the first point of contact for many prospects and residents, you play a vital role in shaping the customer experience and representing our brand.

Compensation & Growth

• Starting pay: $5–$7 USD per hour (based on experience)
• Performance-based pay increases as skills and reliability develop
• Leasing bonuses and incentives for successfully leased units
• Opportunities for growth into senior leasing, coordination, or administrative roles

Key Responsibilities - Leasing & Lead Management

• Respond promptly and professionally to leasing inquiries via phone, text, email, chat, and rental platforms
• Conduct virtual tours, recorded walkthroughs, or live video tours
• Qualify prospects using rental criteria and guide them through the application process
• Follow up consistently to convert leads into approved applications
• Provide accurate information regarding availability, pricing, and move-in requirements
• Assist applicants with submitting complete documentation
• Track and document all communication within AppFolio

Customer Service & Phone Support (Night Shift)

• Answer inbound calls from prospects, residents, vendors, and owners
• Provide status updates on applications, maintenance, and general inquiries
• Assist residents with portal access, payments, and troubleshooting
• De-escalate concerns professionally and provide solutions or proper routing
• Deliver a positive, professional, and helpful experience to every caller
• Follow company scripts and communication standards

Marketing & Listing Support

• Monitor rental listings to ensure accuracy and up-to-date content
• Update pricing, descriptions, photos, and availability as needed
• Track showing activity, inquiries, and traffic
• Coordinate with U.S. field teams for photos, lockbox updates, and listing corrections
• Assist with weekly leasing analytics and performance reports

Administrative & Operational Tasks

• Prepare digital lease documents, addendums, and move-in packets
• Schedule move-ins and coordinate next steps with approved applicants
• Maintain organized property and tenant records in AppFolio
• Assist with move-in checklist preparation
• Support the leasing manager with data updates or special projects
• Keep logs of completed tasks, calls, and daily activities

Qualifications

• Experience in leasing, customer service, call center work, or sales preferred
• Excellent spoken and written English; clear pronunciation and strong grammar
• Ability to work a full-time U.S. night shift (approx. 9pm–6am or 10pm–7am PH time)
• Strong multitasking ability in a fast-paced environment
• Reliable, organized, and detail-oriented
• Comfortable with software tools, CRMs, or property management systems (AppFolio experience is a plus)
• Reliable computer, headset, high-speed internet, and a quiet workspace

Key Competencies

• Outstanding customer service
• Strong phone etiquette
• Problem-solving mindset
• Fast learner with a proactive attitude
• Dependable and punctual
• High attention to detail
• Team-oriented and positive

What We Offer

• Competitive pay ($5–$7/hr) with strong long-term growth
• Monthly leasing bonuses and incentives
• 100% remote position
• Paid training and development
• Supportive leadership
• Opportunities to grow into leasing coordinator, assistant manager, or admin roles

Job Type: Full-time

Pay: Php5.00 - Php7.00 per hour

Expected hours: 40 per week

Benefits:

• Opportunities for promotion
• Paid training
• Work from home

Education:

• Bachelor's (Preferred)

Experience:

• call center: 1 year (Preferred)

Language:

• English (Required)

Work Location: Remote