entry level customer service

6 days ago

Baguio City, Cordillera, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

About the role

Talent Outsourcing Channel Solutions is seeking an enthusiastic and customer-focused individual to join our dynamic team as an Entry Level Customer Service Representative. This full-time position is based in Baguio City, Benguet, and will involve providing exceptional customer service support to our diverse client base.

What you'll be doing

  • Respond to inbound customer inquiries via phone, email, and chat channels
  • Provide accurate and timely information to customers, troubleshooting issues and offering solutions
  • Maintain detailed records of customer interactions and follow up as needed
  • Identify opportunities to enhance the customer experience and provide feedback to the team
  • Collaborate with cross-functional teams to ensure customer needs are met
  • Adhere to company policies and procedures to deliver a consistently high standard of service

What we're looking for

  • Excellent communication and interpersonal skills, with a friendly and professional demeanour
  • Strong problem-solving and critical thinking abilities to handle a variety of customer enquiries
  • Proficiency in using computer systems and software to document and track customer interactions
  • Previous customer service experience, ideally in a call centre or similar environment
  • Ability to work in a fast-paced, target-driven environment and stay calm under pressure
  • Commitment to providing exceptional customer service and a genuine desire to help others
  • Atleast SHS Grad + NO CCE required

What we offer

At Talent Outsourcing Channel Solutions, we are dedicated to creating a supportive and inclusive work environment where our employees can thrive. In addition to a competitive salary, we offer a range of benefits, including:

  • Comprehensive health and wellness package
  • Opportunities for career development and growth
  • Collaborative and team-oriented work culture
  • Flexible work arrangements to support work-life balance
  • Discounts on various products and services

About us

Talent Outsourcing Channel Solutions is a leading provider of customer service and contact centre solutions. With a strong focus on innovation and client satisfaction, we have established a reputation for delivering exceptional results. Our diverse team of talented professionals is committed to driving excellence in every aspect of our operations.

If you are passionate about delivering exceptional customer service and want to be part of a dynamic and supportive team, we encourage you to apply for this role. Click the "Apply Now" button to submit your application.

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