Customer Service Representative

2 days ago

Baguio City, Cordillera, Philippines Dream Webworks Creation Inc. Full time ₱250,000 - ₱450,000 per year

About the role

Dream Webworks Creation Inc. is looking for an enthusiastic and customer-focused Customer Service Representative to join our team in Baguio City, Benguet. In this full-time role, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met.

What you'll be doing

  1. Respond to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
  2. Troubleshoot and resolve customer issues, identifying root causes and implementing effective solutions
  3. Maintain accurate and detailed records of all customer interactions and resolutions
  4. Provide accurate information about our products and services to customers
  5. Collaborate with other departments to ensure a seamless customer experience
  6. Continuously look for ways to improve our customer service processes and procedures

What we're looking for

  1. At least 1 year of experience in a customer service or call centre role
  2. Excellent communication and interpersonal skills, with the ability to build rapport with customers
  3. Strong problem-solving and critical thinking skills to effectively address customer concerns
  4. Proficient in using computer systems and various software applications
  5. Flexible and adaptable, with the ability to work in a fast-paced environment
  6. A team player with a positive attitude and a passion for providing exceptional customer service

What we offer

At Dream Webworks Creation Inc., we are committed to fostering a positive and supportive work environment. We offer competitive compensation, opportunities for career development, and a range of benefits to support your overall well-being.

About us

Dream Webworks Creation Inc. is a leading web development and digital marketing agency serving clients across various industries. Our mission is to empower businesses with innovative digital solutions that drive growth and success. We pride ourselves on our culture of collaboration, creativity, and continuous learning.

Apply now to join our dynamic team and be a part of our exciting journey

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