Customer Service Advisor

5 days ago

Baguio City, Cordillera, Philippines AVENSYS CONSULTING INC. Full time ₱180,000 - ₱360,000 per year

About the role

We are looking for a dedicated and friendly Customer Service Advisor to join our team at AVENSYS CONSULTING INC.'. This full-time role ONSITE is based in either CEBU IT PARK or NEWTOWN BLVD, LAPU-LAPU CITY and will involve providing exceptional customer service to our valued clients.

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

What you'll be doing

  • Essential Functions/Core Responsibilities
  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

What we're looking for

  • At least High school diploma with three to six months of relevant experience preferred

    Courteous with strong customer service orientation or College Undergrad or College Graduate.
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed

  • Based on location and/or program, additional experience/skills may be required

  • Job requirements may vary by country and will not contravene any local laws

About us

AVENSYS CONSULTING INC.' is a leading provider of business process outsourcing solutions, with a strong focus on delivering exceptional customer service. We pride ourselves on our commitment to innovation, excellence, and creating value for our clients. Our team of dedicated professionals is passionate about helping businesses succeed, and we are always looking for talented individuals to join our growing organisation.

Apply now to become our next Customer Service Advisor

  • PCN Phones Advisor

    5 days ago

    Baguio City, Cordillera, Philippines Emapta Full time

    Your Voice, Their Clarity-Delivering Support That Drives Trust Find purpose in every conversation. As part of a company that values work-life harmony, you'll enjoy a role that lets you grow professionally while still having the time to recharge. Here, you'll be the calm voice that helps drivers resolve concerns with empathy, accuracy, and care. But at the...

  • Customer Service Representative

    5 days ago

    Baguio City, Cordillera, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

    About the role Join our team as a Customer Service Representative (Financial Account) and be part of a dynamic and growing company that is revolutionising the financial services industry. In this full-time position based in Baguio City, Benguet, you will play a crucial role in providing exceptional customer service to our clients, handling a variety of...

  • Customer Service Representative

    5 days ago

    Baguio City, Cordillera, Philippines TORCH Solutions Full time ₱250,000 - ₱500,000 per year

    Join our team as a Customer Service Representative (Financial Account) and be part of a dynamic and growing company that is revolutionising the financial services industry. In this full-time position based in Baguio City, Benguet, you will play a crucial role in providing exceptional customer service to our clients, handling a variety of financial inquiries...

  • Customer Service Representative

    5 days ago

    Baguio City, Cordillera, Philippines Technodream Web Designs, Inc Full time ₱150,000 - ₱250,000 per year

    URGENT ON-SITE JOB Join our dynamic team at TECHNODREAM WEB DESIGNS INC. & DREAM WEBWORKS CREATIONS INC. as a Customer Service . In this full-time position based in Baguio City Benguet, you will be responsible for providing exceptional customer service and administrative support to our valued clients.What you'll be doingRespond to client inquiries and...

  • Customer Service Representative

    3 days ago

    Baguio City, Cordillera, Philippines Dream Webworks Creation Inc. Full time ₱250,000 - ₱450,000 per year

    About the role Dream Webworks Creation Inc. is looking for an enthusiastic and customer-focused Customer Service Representative to join our team in Baguio City, Benguet. In this full-time role, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met.What you'll be doingRespond to...

  • Customer Support Specialist

    5 days ago

    Baguio City, Cordillera, Philippines Clearpath Customs Customs Service Ltd., Co Full time ₱132,000 - ₱360,000 per year

    Job DescriptionProvide night shift online and phone-based technical support focusing on xTool's laser cutting and engraving products to customers from the US and Europe.Answer customer inquiries, log issues accurately, and provide timely solutions.Follow up on customer feedback to ensure issues are fully resolved.Maintain good relationships with customers to...

  • Customer Service Representative

    5 days ago

    Baguio City, Cordillera, Philippines TECHNODREAM WEB DESIGNS INC. & DREAM WEBWORKS CREATIONS INC. Full time ₱150,000 - ₱250,000 per year

    URGENT ON-SITE JOB Join our dynamic team at TECHNODREAM WEB DESIGNS INC. & DREAM WEBWORKS CREATIONS INC. as a Customer Service . In this full-time position based in Baguio City Benguet, you will be responsible for providing exceptional customer service and administrative support to our valued clients.What you'll be doingRespond to client inquiries and...

  • Customer Service Representative

    5 days ago

    Baguio City, Cordillera, Philippines Brandlink PH Full time ₱252,000 per year

    The CSR position will communicate by responding to inbound phone calls, online posts related to products and online inquiries from customers all over the world. The ideal candidate will assist customers with account information, purchasing information, specific content or with account authorization, processing orders and refund requests and troubleshooting...

  • Customer Service Representative

    5 days ago

    Baguio City, Cordillera, Philippines Dream Webworks Creation Inc. Full time ₱150,000 - ₱250,000 per year

    Job descriptionURGENT ONSITE JOB ONLY IN BAGUIO CITYAbout the role This is an exciting opportunity to join the dynamic team at Dream Webworks Creation Inc. as a Customer Service Representative As a customer-focused professional, you will be responsible for providing exceptional service and generating new business opportunities for the company. Based in the...

  • customer service supervisor

    5 days ago

    Baguio City, Cordillera, Philippines Rapide - Pagsanjan, Laguna Full time ₱405,000 - ₱540,000 per year

    JOB SUMMARYWe are seeking an experienced and motivated Customer Service Supervisor to lead our customer service team. The ideal candidate will oversee daily operations, ensure customer satisfaction, and provide guidance and training to team members. This role requires strong leadership, communication, and problem-solving skills.JOB DESCRIPTIONLead the...