customer service team leader
5 days ago
JOB SUMMARY
We are looking for a dedicated and proactive Customer Service Team Leader to guide and support our customer service team. The role involves overseeing day-to-day operations, ensuring high levels of customer satisfaction, and motivating the team to meet and exceed performance targets.
JOB DESCRIPTION
- Lead a small team to handle customer inquiries, order issues, and after-sales support.
- Assist the supervisor with team management and training.
- Deliver training sessions and encourage continuous skill development.
- Collaborate with management to implement service improvements and processes.
JOB QUALIFICATION
- Experience in BPO or call center customer service.
- Good English communication skills.
- E-commerce, hardware, or software support experience is a plus."
- Strong communication and interpersonal skills.
- Ability to motivate and inspire a team in a fast-paced environment.
- Excellent problem-solving and conflict-resolution skills.
Job Types: Full-time, Permanent
Pay: Php25, Php35,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Ability to commute/relocate:
- Baguio City: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Asking Salary?
- Earliest available date to start?
Experience:
- BPO : 1 year (Required)
Language:
- English (Required)
Location:
- Baguio City (Preferred)
Work Location: In person
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