customer service team leader

3 days ago

Baguio City, Cordillera, Philippines Rapide - Pagsanjan, Laguna Full time ₱315,000 - ₱420,000 per year

JOB SUMMARY

We are looking for a dedicated and proactive Customer Service Team Leader to guide and support our customer service team. The role involves overseeing day-to-day operations, ensuring high levels of customer satisfaction, and motivating the team to meet and exceed performance targets.

JOB DESCRIPTION

  • Lead a small team to handle customer inquiries, order issues, and after-sales support.
  • Assist the supervisor with team management and training.
  • Deliver training sessions and encourage continuous skill development.
  • Collaborate with management to implement service improvements and processes.

JOB QUALIFICATION

  • Experience in BPO or call center customer service.
  • Good English communication skills.
  • E-commerce, hardware, or software support experience is a plus."
  • Strong communication and interpersonal skills.
  • Ability to motivate and inspire a team in a fast-paced environment.
  • Excellent problem-solving and conflict-resolution skills.

Job Types: Full-time, Permanent

Pay: Php25, Php35,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Baguio City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Asking Salary?
  • Earliest available date to start?

Experience:

  • BPO : 1 year (Required)

Language:

  • English (Required)

Location:

  • Baguio City (Preferred)

Work Location: In person

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