Customer Service Representative

3 days ago

Baguio City, Cordillera, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

About the role

Join our team as a Customer Service Representative (Financial Account) and be part of a dynamic and growing company that is revolutionising the financial services industry. In this full-time position based in Baguio City, Benguet, you will play a crucial role in providing exceptional customer service to our clients, handling a variety of financial inquiries and transactions.

What you'll be doing

  1. Respond to inbound calls from customers, providing accurate information and resolving their queries in a timely and efficient manner
  2. Process financial transactions such as payments, transfers, and account maintenance requests
  3. Assist customers with account-related issues and escalate complex cases to the appropriate teams
  4. Maintain accurate records and documentation of all customer interactions
  5. Proactively identify opportunities to improve customer experience and suggest process improvements
  6. Adhere to all company policies, procedures, and regulatory requirements

What we're looking for

  1. At leasr HS/SHS Graduate or Completed 2 years in College + 1 year customer-facing experience OR College graduate + NO CCE required
  2. Previous experience in a customer service or call centre role, preferably within the financial services industry
  3. Strong communication and interpersonal skills, with the ability to listen actively and provide clear, concise information
  4. Excellent problem-solving and decision-making skills, with the ability to think critically and provide effective solutions
  5. A commitment to providing exceptional customer service and a desire to contribute to the growth and success of the company
  6. Fluency in English, both written and verbal

If you are passionate about customer service and eager to contribute to the success of a dynamic and forward-thinking company, we encourage you to apply now.

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