Agency Officer

4 days ago

Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱70,000 - ₱120,000 per year

About the Role

As an Agency Officer, you are responsible for managing assigned external Accredited Collection Agencies (ACA), which handle collections activities for written-off accounts allocated by Security Bank. The purpose of this role is to endorse accounts to ACA according to the Endorsement Matrix, ensure ACA compliance with standards and procedures and ensure that the KPIs for each assigned ACA are met.

How you'll contribute


• Manage the endorsement of written-off accounts to their assigned ACAs, ensuring compliance with the ACA Endorsement Matrix.


• Propose opportunities to the Unit Head / Manager to enhance and to modify the ACA Endorsement Matrix to improve results related to KPIs.


• Ensure Admin Associates are preparing the Endorsement Lists for ACAs on time and accurately, downloading daily status reports and inputting ACA data into the database according to procedure and instruction


• Monitor ACA efforts in achieving targets for composite flow rates, past due rates, and other performance metrics, and propose methods to increase ACA performance related to these metrics to the Unit Head / Manager


• Conduct regular ACA visits and meetings once a week with ACA owners, supervisors and collectors to discuss concerns such as handling exceptions, accounts that did not meet guidelines, productivity attainment, etc.


• Provide accurate and timely billing and ensure that agency payout is completed (end-to-end) based on established billing procedures.

What we're looking for


• With 3 – 4 years of relevant experience in Collections, preferably with background in ACA management


• Knowledge of bank's products and processes, BSP Circulars related to collections particularly Circular 857- Consumer Protection Framework and industry practice in Complaints Management


• Good verbal and written communication skills


• Must have good critical thinking skills and exercise sound judgement


• Amenable to be assigned in Alabang and Makati

About Security Bank

Security Bank is one of the Philippines' best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."

Start your BetterBanking career with us today.

  • Agency Recruitment Officer

    1 week ago

    Makati City, National Capital Region, Philippines WHR Global Consulting Full time ₱900,000 - ₱1,200,000 per year

    Position Title:Branch Insurance Officer for Makati (Agency Recruitment and Activation Officer)- Location:Makati- Setup:Onsite- Schedule:Day ShiftQualificationsBachelor's degree in Business Administration, Marketing, Human Resources, or a related fieldProven experience in recruitment, sales, or similar roles, preferably in insurance, real estate, or financial...

  • Agency Development Officer

    4 days ago

    Makati City, National Capital Region, Philippines FPG Insurance Full time ₱900,000 - ₱1,200,000 per year

    Build a career with FPG Insurance and be part of a team that creates dynamic, customer-focused insurance solutions.As leaders in general insurance in Indonesia, our focus is on commitment and innovation across solutions for our clients, partners, shareholders, and employees alike.This focus results in the creation of an environment in which innovation,...

  • Travel Agency Intern

    5 days ago

    Makati City, National Capital Region, Philippines T.R.I.P.S. Travel Full time

    Job Summary:We are looking for an enthusiastic and motivated Travel Agency Intern to join our team. In this role, you'll gain hands-on experience on how a travel agency works, learning about customer service, booking processes, and the operational aspects of a travel agency. This internship is an excellent opportunity for students looking to kickstart a...

  • Executive Assistant to Chief Executive Officer

    4 days ago

    Makati City, National Capital Region, Philippines IM Agency Full time

    Company DescriptionIM Agency is a premier Talent & Modeling Agency in the Philippines, committed to delivering exceptional talent to various media platforms. Representing models from the Philippines and other continents, IM Agency stands as one of the most respected agencies in the industry today.Role DescriptionThe Executive Assistant (EA) to the CEO...

  • recruitment officer

    5 days ago

    Makati City, National Capital Region, Philippines SUNHIKKARI MANPOWER AGENCY Full time

    URGENT HIRING: RECRUITMENT SPECIALIST We are urgently looking for a Recruitment Specialist to join our growing teamQualifications:M or FMinimum 1–2 years of experience in a recruitment or placement agencyProven experience in sourcing CVs, screening applicants, and managing candidate pipelinesStrong understanding and working knowledge of DMW (Department of...

  • Operations & Sales Executive ( Travel Agency)

    5 days ago

    Makati City, National Capital Region, Philippines MEDMARK TRAVEL Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    MEDMARK TRAVEL Inc. is seeking an experienced Operations & Sales Executive (TRAVEL AGENCY) to join its team.This position is for candidates with work experience in travel agencies only This position is a full-time office job.Requirements and Skills :Must have existing multiple experience with Sales & Operations of Corporate Travel (conferences, meetings,...

  • Agency Rewards and Incentives Specialist

    1 week ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time ₱1,200,000 - ₱2,400,000 per year

    Purpose of the RoleAs the Agency Rewards and Incentives Specialist, you are tasked to be a dynamic and detail-oriented individual who will lead and assist in strategizing, planning, execution and evaluation of agency rewards and incentives programs. You are key to driving performance, engagement, and loyalty across our agency force by delivering high-impact...

  • Agency Rewards and Incentives Specialist

    1 week ago

    Makati City, National Capital Region, Philippines Allianz-PNB Life Incorporated Full time ₱900,000 - ₱1,200,000 per year

    Purpose of the RoleAs the Agency Rewards and Incentives Specialist, you are tasked to be a dynamic and detail-oriented individual who will lead and assist in strategizing, planning, execution and evaluation of agency rewards and incentives programs. You are key to driving performance, engagement, and loyalty across our agency force by delivering high-impact...

  • Agency Business Development Consultant

    3 days ago

    Quezon City, National Capital Region, Philippines AIA Full time ₱900,000 - ₱1,200,000 per year

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And as part of our marketing,...

  • Agency Business Development Consultant

    5 days ago

    Quezon City, National Capital Region, Philippines AIA Full time ₱1,200,000 - ₱2,400,000 per year

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And as part of our marketing,...