IT Helpdesk Support

1 week ago

Fort Bonifacio P, Philippines Prime@Technology Specialists, Inc. Full time ₱180,000 - ₱240,000 per year

JOB DESCRIPTION:

  • Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
  • Process customer requests by sending faxes, returning telephone messages, sending mail documents or using other related communication under direct supervision.
  • Follow up with customers to ensure complete resolution of issues.
  • Responds to customer inquiries to ensure customer needs are met.
  • Prepare activity reports
  • Inform the management of recurring problems
  • Work closely with Field Engineers and provide assistance on task that are outside the scope of their knowledge or expertise.
  • Administering portal process e.g. Parts requisitions, case report, case update.
  • Helpdesk Ticketing administration

QUALIFICATIONS:

  • Must have bachelor's degree in any field.
  • With at least a year of work experience
  • Knowledge and experience of cusotmer service practices

Job Type: Full-time

Pay: Php15, Php20,000.00 per month

Ability to commute/relocate:

  • Bonifacio Global City 1635 P00: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

  • IT Helpdesk Specialist

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines Homegrown Olympics Management Enterprises Full time ₱360,000 - ₱420,000 per year

    I. POSITION SUMMARYThe IT Helpdesk Specialist serves as the first line of support for all IT-related concerns across Total Philippines Corporation. This role is responsible for troubleshooting hardware, software, and network-related issues, providing technical assistance to users, maintaining IT infrastructure, and escalating complex problems to relevant...

  • L2 IT Support Engineer

    1 week ago

    Fort Bonifacio P, Philippines IT by Design Full time ₱144,000 - ₱720,000 per year

    IT By Design is looking for an experienced Advanced System Administrator (L2–L3) to join our growing Managed Services team. This role is ideal for someone with a strong background in network administration, Microsoft 365, and Active Directory, who can deliver exceptional technical support, system maintenance, and client service in a fast-paced, global...

  • Customer Support Representative

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines IT Managers Inc Full time ₱300,000 - ₱360,000 per year

    Job Description:We are looking for a Customer Support Representative (Voice Account) who will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring excellent customer satisfaction. The ideal candidate should have strong communication skills, a professional attitude, and a passion for delivering...

  • Customer Support Representative

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines IT Managers Inc Full time ₱300,000 - ₱360,000 per year

    Key Responsibilities:Handle customer inquiries via phone (voice support) and assist in resolving issues in a timely and professional manner.Provide accurate product or service information to customers.Maintain a positive and friendly attitude in all customer interactions.Document and track customer interactions and issues in the system.Collaborate with other...

  • Customer Service Representative

    2 weeks ago

    Fort Bonifacio P, Philippines IT Managers Inc Full time ₱300,000 - ₱360,000 per year

    Currently on-the-hunt for a new & exciting opportunity? IT Managers is looking for a driven Customer Service Representative to join our team We're looking for someone to fulfill the following responsibilities:Handle customer inquiries and concerns via phone, ensuring timely and accurate responsesProvide exceptional service by addressing customer needs and...

  • IT Helpdesk Representatives

    1 week ago

    Cebu City P, Philippines Virtual Staffing Solutions Full time ₱150,000 - ₱250,000 per year

    DescriptionWe're Hiring: IT Helpdesk RepresentativesAre you tech-savvy, customer-focused, and ready to grow your career in VSS? Join our dynamic team and help deliver top-notch technical assistance to clients around the globe. Competitive compensation Career growth opportunities Fun and supportive work environmentKey ResponsibilitiesServe as the first point...

  • Senior Database Administrator

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines IT Managers Inc Full time ₱480,000 - ₱720,000 per year

    We are seeking a highly experienced Database Administrator with at least 10 years of hands-on experience managing and optimizing MySQL and Oracle databases. The ideal candidate will be responsible for ensuring database reliability, performance, security, and availability while supporting mission-critical systems and applications.Key Responsibilities:Design,...

  • Senior Crystal Administrator

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines IT Managers Inc Full time ₱984,000 per year

    We are seeking an experienced Senior Crystal Administrator to manage, maintain, and optimize our Crystal Reports environment. The role involves user and security management, report development, server maintenance, backup and recovery, and technical support, ensuring the availability, performance, and security of Crystal Reports for business users. The ideal...

  • Mid Scrum Master

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines IT Managers Inc Full time ₱900,000 - ₱1,080,000 per year

    Position OverviewWe are seeking an experienced Scrum Master with 3–5 years of experience to guide and support our Agile teams in delivering high-quality Android and iOS applications. This role will ensure that Agile principles are understood, embraced, and consistently applied, while removing barriers to team success. The ideal candidate will have a strong...

  • COBOL Developer

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines IT Managers Inc Full time ₱720,000 - ₱1,080,000 per year

    COBOL DeveloperLocation: BGC, Taguig (Hybrid Setup)Employment Type: Project-basedJob Description:The COBOL Developer will be responsible for designing, developing, testing, and maintaining enterprise-level applications. The role involves collaborating with business analysts and technical teams to deliver reliable and efficient software solutions aligned with...