L2 IT Support Engineer

1 week ago

Fort Bonifacio P, Philippines IT by Design Full time ₱144,000 - ₱720,000 per year

IT By Design is looking for an experienced Advanced System Administrator (L2–L3) to join our growing Managed Services team. This role is ideal for someone with a strong background in network administration, Microsoft 365, and Active Directory, who can deliver exceptional technical support, system maintenance, and client service in a fast-paced, global environment.

Key Responsibilities

  • Provide advanced technical support for server, network, and cloud environments (L2–L3 level).
  • Manage and maintain Active Directory, Microsoft 365, Exchange, and Azure AD environments.
  • Troubleshoot and resolve complex issues related to network connectivity, DNS, DHCP, VPN, and firewalls.
  • Configure, monitor, and support LAN/WAN networks, routers, switches, and security appliances.
  • Handle escalations from Level 1 engineers, ensuring timely and accurate issue resolution.
  • Implement and manage backup, patching, and security protocols to maintain system reliability and compliance.
  • Collaborate with internal teams and clients to optimize IT infrastructure performance.
  • Document all technical activities, incident resolutions, and change management actions in ConnectWise.
  • Stay up-to-date with emerging technologies and recommend improvements for efficiency and security.

Qualifications & Skills

  • 2+ years of experience in IT infrastructure or systems administration (preferably in an MSP environment).
  • Strong expertise in:
  • Active Directory, Group Policy, DNS/DHCP, Exchange, and Office 365 administration
  • Networking concepts (TCP/IP, VLANs, VPN, routing, switching)
  • Windows Server (2016/2019/2022) setup and management
  • Experience with Azure, Intune, and M365 security & compliance tools.
  • Familiarity with firewalls (SonicWall, Fortinet, Cisco, or equivalent).
  • Hands-on experience with virtualization technologies (VMware/Hyper-V).
  • Strong problem-solving, analytical, and communication skills.
  • Relevant certifications are an advantage: MCSA, MS-900, Azure Administrator, Network+, or CCNA.
  • Willing to work onsite in Taguig (BGC) on a night shift schedule.

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Work Location: In person

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