IT Helpdesk Representatives

1 week ago

Cebu City P, Philippines Virtual Staffing Solutions Full time ₱150,000 - ₱250,000 per year
Description

We're Hiring: IT Helpdesk Representatives

Are you tech-savvy, customer-focused, and ready to grow your career in VSS? Join our dynamic team and help deliver top-notch technical assistance to clients around the globe.

Competitive compensation

Career growth opportunities

Fun and supportive work environment

Key Responsibilities
  • Serve as the first point of contact for all IT-related inquiries (phone, email, chat, or ticketing system).
  • Provide Level 1 troubleshooting for: password resets and account unlocks, email configuration and access issues (Outlook, Exchange, Office 365, Gmail), software installation/removal support, & network connectivity issues (basic Wi-Fi/LAN troubleshooting)
  • Log, track, and close support tickets in the IT help desk system.
  • Communicate solutions to users in clear, concise language—whether spoken or written.
  • Escalate unresolved issues to Level 2/3 support teams as needed.
  • Maintain knowledge base articles and contribute to IT documentation.
  • Deliver exceptional customer service, ensuring all requests are handled with professionalism and empathy.
Skills, Knowledge & Expertise
  • Must have at least 1–2 years in an IT Help Desk, Technical Support, or BPO tech account.
  • Proficiency with Windows & Mac OS environments
  • Familiarity with Office 365 (particularly MS Word and Excel), Outlook, Teams, Zoom, and Google Workspace
  • Knowledge of Active Directory for account management
  • Basic understanding of ticketing systems (e.g., ServiceNow, Zendesk, Freshservice, Jira)
  • Excellent written and verbal English communication skills are required.
  • Ability to explain technical information to non-technical users in a professional, friendly manner.
  • Strong problem-solving and analytical abilities
About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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