Customer Experience Specialist

4 days ago

Ortigas, Philippines RER Capital Funding - USA Full time

Who Are We: Top Tier Global BPO Organization

Who Are You: Professionally committed, intellectually curious, customer dedicated, and uniquely possess the strength in order to aspire to be a part of the global digital marketing industry.

Candidate Requirements:

  • English Level 5 or equivalent to C1 Speaker (must have)

  • Experience with escalations and customer service support

  • Proven ability to work independently and with a team at the same time

  • Self Starter and Strategic Thinker

  • Promoting Performance and Mindset Management

  • Teamwork and Inclusive Environment

  • Energetic

  • Eager to Learn About Digital Advertising

  • Enthusiastic

  • Comfortable in High Energy Environment

  • Detail-Oriented

  • Motivated to Grow

  • Comfortable on the Phone

What You Will Do:

-Provide first class client service.

-Consistently maintain a high level of professionalism and respect with every client interaction.

-Continually maintain a working knowledge of all company products, services, and programs.

-Make recommendations according to the client's needs for features and added values.

-Update client information in the CRM during and after each call as needed.

-Build confidence in the program and build rapport with clients.

-Communicate with clients through email and SMS as needed and in a timely manner.

-Follow up with the client to complete any missing pieces of the campaign.

-Provide each client with solutions the first time they call in.

-Attend morning and weekly training.

-Manage incoming cases from customer emails within 24 hours as assigned by team lead.

-Report customer feedback and patterns to management.

What Do You Get:

  • In-depth Training

  • Stable Schedule: Monday - Friday (Graveyard Shift)

  • Performance Bonuses

  • Growth Opportunities

  • Rewarding Career to Help Others

  • Wellness Programs and Resources

  • Lunch provided daily

  • Inclusive and Positive Environment

  • Performance Reviews

  • Promote From Within by Performance

Fun Perks:

-Team Building

-Holiday Parties and Corporate Sponsored Events

-Milestone Awards

-Birthday and Workaversary Recognition

-Monthly Newsletter

-Giving Back to the Community

-Group Outings - Dinner, Sporting Events, Escape Rooms, Paint Nights

-Friday Theme Days

-Movies on Projector

-Team Building Activities

Job Types: Full-time, Permanent

Pay: Up to Php40,000.00 per month

Benefits:

  • Company events
  • Employee discount
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Staff meals provided

Application Question(s):

  • Are you amenable to working on-site at Ortigas?

Experience:

  • CSR Specialist/Tier II: 2 years (Required)

Work Location: In person

Expected Start Date: 05/12/2025

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