Trainer - Customer Service

3 hours ago

Ortigas Metro Manila, Philippines Prime Technology Specialist Incorporated Full time ₱300,000 - ₱600,000 per year

Responsibilities:

  • Deliver training programs for assigned operational units, including new hire onboarding, ongoing skills enhancement, and other trainings as agreed.
  • Conduct knowledge transfer sessions to identified employees related to operations, products, systems, marketing activities, policies, and related system operations
  • Support the development and/or develop learning courses in taking into consideration market research for best practices, and current frontline work practices.
  • Actively identify performance challenges and skill gaps, and recommend and implement effective solutions to improve performance.
  • Complete training-related tasks assigned by the company or senior management, including business and customer research, translation, and other ad hoc projects.

Requirements

  • Education: Bachelor's degree or above.
  • Experience in customer service training in the banking and credit industries is preferred.
  • Strong logical thinking, learning, and ability to grasp new knowledge and company operations rapidly.
  • Outgoing personality, strong communication and writing skills, and willingness to share knowledge.
  • Able to work onsite and align training schedules with business operation hours.

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