Trainer - Customer Service
15 hours ago
Responsibilities:
- Deliver training programs for assigned operational units, including new hire onboarding, ongoing skills enhancement, and other trainings as agreed.
- Conduct knowledge transfer sessions to identified employees related to operations, products, systems, marketing activities, policies, and related system operations
- Support the development and/or develop learning courses in taking into consideration market research for best practices, and current frontline work practices.
- Actively identify performance challenges and skill gaps, and recommend and implement effective solutions to improve performance.
- Complete training-related tasks assigned by the company or senior management, including business and customer research, translation, and other ad hoc projects.
Requirements
- Education: Bachelor's degree or above.
- Experience in customer service training in the banking and credit industries is preferred.
- Strong logical thinking, learning, and ability to grasp new knowledge and company operations rapidly.
- Outgoing personality, strong communication and writing skills, and willingness to share knowledge.
- Able to work onsite and align training schedules with business operation hours.
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