collection specialist
6 hours ago
JOB DESCRIPTION:
- SOLVE CUSTOMER'S QUESTIONS PROMPTLY THROUGH CUSTOMER CALLS, FACEBOOK, EMAIL ETC.
- RECORD THE CONSULTATION CONTENT, GIVE FEEDBACK TO MGT, AND HELP IMPROVE THE PRODUCT DRAWBACK
- UNDERSTAND THE MICRO LENDING KNOWLEDGE, MASTER THE POLICY AND ANSWER THE CUSTOMER QUESTIONS CORRECTLY
- SOLVE CUSTOMER COMPLAINTS AND IMPROVE USER EXPERIENCE
QUALIFICATIONS:
- Willingness to work a flexible schedule
- Ability to handle customer complaints
- Ability to manage and work under pressure.
- Strong written and verbal communication skills, proficient in English;
- Amenable to work on shifts, holidays, weekends, and extended work hours
- Proficient in the use of Microsoft Office, such as Excel, Word, etc;
- Demonstrated the ability to work in a team-oriented environment;
- Strong problem-solving skill
- With experience in BPO calls
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