Client Experience Specialist

4 days ago

Ortigas Metro Manila, Philippines Satellite Office Full time ₱800,000 - ₱1,200,000 per year

CLIENT EXPERIENCE SPECIALIST

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN CLIENT EXPERIENCE SPECIALIST?

The purpose of this role is to facilitate digital marketing booking workflow, acting as the liaison and primary point of contact for the Client Partner team (who own the client relationship) and the Digital Trading team, who are responsible for campaign activation. This is a conduit role ensuring end clients are able to activate their bookings on platform, and coordinating between internal teams to ensure optimal efficiency. This role will require strong organisational skills, a proactive mindset, and a passion for digital performance media.

As a Client Success Coordinator, you will play a critical support role at News Xtend. Working closely with Client Partners, you'll help manage creative and reporting workflow, as well as general support to deliver exceptional digital marketing campaigns for Xtend's Tier 2 accounts.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

  • Support the execution of digital campaigns in SEM, Paid Social and Programmatic channels for Xtend customers, ensuring SLA's are met for all briefed work including campaign setup, creative asset delivery, and dashboard reporting

  • Assist Client Partners prepare for strategic monthly and quarterly client calls by inputting performance data and insights for presentation

  • Work cross-functionally with Xtend's Digital Trading and Creative teams to manage campaign optimisations, brief creative updates, and ensure on-time delivery of assets

  • Monitor campaign health, identify early signs of performance issues or creative fatigue, and escalate insights to Digital Trading team for resolution

  • Stay informed on our digital product suite (The Trade Desk, Google, Meta, LinkedIn, etc.) to support the Client Partner team in identifying strategic upsell opportunities

WHAT ARE WE LOOKING FOR?

Capabilities & Competencies

  • Clear, professional communication skills with the confidence to collaborate and contribute with internal stakeholders

  • Strong attention to detail, a problem-solving mindset, and an eagerness to learn

  • Strong customer service skills include SLA management and prioritization

Key Metrics

  • Stakeholder feedback

  • Meet or exceed SLAs for BAU activity and critical response and resolution

  • OKR completion

Education & Experience

  • Comfort working with cross-functional teams and structured workflows

  • Previous exposure to digital advertising platforms (Google Ads, Meta, LinkedIn) is a plus

  • Client Onboarding

    7 days ago

    Manila, National Capital Region, Philippines Chase- Candidate Experience page Full time ₱1,200,000 - ₱2,400,000 per year

    Join our team as a Client Service Manager and lead a dynamic team to deliver exceptional client service. Shape the future by implementing strategic initiatives for Payments clients and partnering with technical teams globally. Unlock your potential and make your mark by ensuring client satisfaction and safeguarding team performance through effective training...

  • IT Specialist

    6 days ago

    , Metro Manila, Philippines Compass Experience Labs Full time

    Overview MEET COMPASSWe partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eCommerce industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more!...

  • Leads Gen Specialist

    4 weeks ago

    Manila, Philippines Compass Experience Labs Full time

    Overview Career Opportunities with Compass Experience Labs A great place to work. Careers At Compass Experience Labs Current job opportunities are posted here as they become available. At Compass, we partner with businesses to determine their needs and provide customized customer care solutions. Our mission is simple: consistently deliver experiences that...

  • Client Service Specialist

    2 weeks ago

    , Metro Manila, Philippines MicroSourcing Full time

    Sourcing and Digital Activations l Talent Solutions Discover your 100% YOU with MicroSourcing! Position: Client Service Specialist Work setup & shift: Onsite You'll have: Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and...

  • Client Service Specialist

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    MAS BTS Client Service Client Support Specialist Posted 1 day ago Overview Delivering world-class service and satisfaction to all clients internal, external, diverse and emerging. Maintaining focus to deliver results in a fast-pace and diverse environment. Escalate issues jeopardizing quality and deadlines and interact with affected management to negotiate...

  • Hr Experience Specialist

    4 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Talent Acquisition Specialist – Manila (Job Description) We have an exciting opportunity for a Talent Acquisition Specialist to join us in Manila. Responsibilities Partner with Hiring managers throughout the recruitment lifecycle and provide ongoing guidance and advisory support throughout the end-to-end recruitment process Ensure all recruiting...

  • Client Experience Advocate

    7 days ago

    Bonifacio Global, Metro Manila, Philippines Sysgen RPO, Inc. Full time ₱150,000 - ₱250,000 per year

    DescriptionThe Client Experience Advocate is an entry-level client support role, serving as the first point of contact for client questions, issues, and service needs. As part of a regional team, Advocates deliver responsive, high-quality support while building foundational knowledge across the Company's ERP Pro product suite. Advocates are expected to own...

  • Client Support Senior Analyst

    1 week ago

    Manila, National Capital Region, Philippines DTCC Candidate Experience Site Full time ₱1,200,000 - ₱2,400,000 per year

    Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...

  • Clients & Growth Coordinator

    2 days ago

    Ortigas, Metro Manila, Philippines WSP Manila, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    WSP, world-leading management and consultancy firm, connects you to many opportunities. We are a collaborative team of experts that thrives on challenge and unconventional thinking. At WSP, we make extraordinary efforts to attract, develop, engage, and retain the best professionals in our fields of expertise because this makes us great.The purpose of the...

  • Client Services Associate

    7 days ago

    Ortigas, Metro Manila, Philippines iSupport Worldwide Full time ₱900,000 - ₱1,200,000 per year

    Be a part of our fast-growing team and unchain all the possibilitiesWhat is your mission?We are looking for a Client Services Associate to manage client onboarding, address inquiries, and ensure seamless account support. This role involves collaborating across departments, reviewing documents, and understanding transaction processes while building strong...