Associate Helpdesk Analyst

4 hours ago

Mandaluyong City, National Capital Region, Philippines Q2 HR Solutions Full time ₱250,000 - ₱500,000 per year

Job Summary:

The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally.

Key Responsibilities:

  • Respond to calls, emails, and personal requests professionally.
  • Troubleshoot and resolve issues within the GSS IT Helpdesk scope.
  • Escalate out-of-scope issues to appropriate resolver groups.
  • Identify and escalate critical system/network issues to senior support.
  • Stay updated with support scope and responsibilities.
  • Follow and execute processes based on work instructions and documentation.
  • Report outdated documentation to senior staff.
  • Participate in system testing, UAT, and implementation activities.
  • Ensure compliance with SLAs and SOPs.

Key Performance Indicators:

  • Timely resolution of tickets with all underlying issues addressed.
  • Meet or exceed attendance and reliability targets.
  • Achieve customer satisfaction survey targets.
  • Maintain complete and concise documentation.

Qualifications:

  • Bachelors/College Degree in a related field (preferred but not required).
  • Strong communication skills (phone and email).
  • Customer service-oriented with prior helpdesk experience.
  • Excellent ticket and time management skills.
  • Detail-oriented with strong problem-solving abilities.
  • Proficient in Active Directory, MS Outlook, and Office 365.
  • Able to troubleshoot general applications (Office suite, OS, VPN, IE).
  • Familiarity with SLAs and KPIs.
  • Willing to work on a 24x7 shifting schedule including weekends and holidays.

  • Associate Helpdesk Analyst

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Q2 HR Solutions Inc. Full time ₱200,000 - ₱250,000 per year

    The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally.Key Responsibilities:Respond to calls, emails, and...

  • Helpdesk Associate

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines d7a6c01f-9edb-4f88-9d4b-28822b584c73 Full time ₱80,000 - ₱120,000 per year

    Helpdesk AssociateThe Helpdesk Associate handles all email and call inquiries particularly payment and invoice status concerns. He/She also manages customer concerns in terms of the employee remittances and other concerns directly endorsed to the group.Provide accurate and timely status of vendor payment and employee remittance.Obtain the required...

  • Analyst, Helpdesk

    2 weeks ago

    Quezon City, National Capital Region, Philippines Athena Full time ₱300,000 - ₱600,000 per year

    We at Athena empower exceptional talent with boundless opportunities to achieve more. We achieve this by pairing exceptional Executive Partners (XPs) from the Philippines and Kenya with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our clients' work and...

  • Helpdesk - Service Desk Junior Associate Technician

    6 hours ago

    Makati City, National Capital Region, Philippines TTEC Full time ₱150,000 - ₱250,000 per year

    Your potential has a place here with TTEC's award-winning employment experience. As a Helpdesk - Service Desk Junior Associate Technician working Remotely in Metro Manila Philippines, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work...

  • IT Helpdesk/Service Desk Analyst

    2 weeks ago

    Makati City, National Capital Region, Philippines b-0b23-4510-ac8a-7c0809a8892a Full time ₱250,000 - ₱350,000 per year

    We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.Key...

  • Premier Helpdesk Analyst

    6 hours ago

    Makati City, National Capital Region, Philippines Travelport Full time ₱400,000 - ₱600,000 per year

    We're hiring right now for aPremier Helpdesk Analyst -English EMEASearch for #Travelport on LinkedIn and hear from our amazing team.How you'll make an impact:We're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.Your role in action:Provide Helpdesk support of the full...

  • SAP Helpdesk

    6 hours ago

    Makati City, National Capital Region, Philippines Pride Global Full time ₱580,000 - ₱830,000 per year

    WE ARE HIRING: SAP Helpdesk Analyst (L1 & L2) We are seeking an SAP Helpdesk Analyst (L1 & L2) to provide functional and technical support across our SAP landscape, with a strong focus on SAP SuccessFactors, along with SAP FI, MM, Basis, Solution Manager, and GRC. ResponsibilitiesAct as the first point of contact for SAP issues and service requests...

  • Premier Helpdesk API Analyst

    3 hours ago

    Makati City, National Capital Region, Philippines Travelport Full time ₱450,000 - ₱900,000 per year

    Job DescriptionTravel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further.Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school...

  • Premier Helpdesk Analyst

    5 hours ago

    Makati City, National Capital Region, Philippines Travelport Full time ₱1,200,000 - ₱2,400,000 per year

    Job DescriptionTravel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further.Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school...

  • Premier Helpdesk Analyst

    6 hours ago

    Makati City, National Capital Region, Philippines Travelport Full time ₱1,500,000 - ₱3,000,000 per year

    DescriptionWe're looking for GDS specialists to provide guidance and technical support to our frontline customer service across the full Travelport range.Travel obsessed? Big tech fan? Hey, you're in good company. If you want to be part of the industry that makes the world go round, then look no further. Travelport is the brains behind lots of your travel...