service coordinator

2 hours ago

Davao City, Davao, Philippines Carlux Premium Holding OPC Full time ₱120,000 - ₱250,000 per year
Customer Service & Communication
  • Greet customers and assist them with service inquiries and appointment scheduling.
  • Communicate clearly with customers regarding required services, estimated timelines, and repair progress.
  • Handle follow-ups, concerns, and inquiries through phone, email, or in-person.
  • Ensure a positive customer experience throughout the service process.
2. Service Coordination & Scheduling
  • Manage and organize daily service appointments and repair schedules.
  • Coordinate with service advisors, technicians, and parts personnel to ensure smooth workflow.
  • Monitor service progress and update customers on the status of their vehicles.
  • Ensure timely and efficient service delivery.
3. Documentation & Record Management
  • Prepare and maintain accurate service records and job orders.
  • Ensure complete documentation for repair orders, estimates, and customer approvals.
  • Process invoices, warranty documents, and service reports when necessary.
4. Parts & Technician Coordination
  • Liaise with the parts department to confirm parts availability for scheduled jobs.
  • Coordinate technician assignments based on skills, workload, and priorities.
  • Assist in verifying that services and repairs performed match job orders.
5. Quality Assurance & Customer Satisfaction
  • Ensure that all completed services meet quality standards prior to releasing vehicles.
  • Notify customers promptly when vehicles are ready for pickup.
  • Assist in resolving customer complaints or escalating issues to the Service Manager when needed.
  • Encourage customer feedback and promote after-service follow-ups.
6. Administrative & Support Functions
  • Maintain cleanliness and orderliness of the service reception area.
  • Assist with service-related reports, KPI monitoring, and departmental communications.
  • Support the service department in achieving productivity and customer satisfaction goals.

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