Bilingual Administrative Assistant

Are you organized, detail-oriented, and fluent in both English and Spanish? Do you take pride in keeping systems running smoothly and providing excellent client support? Join ClearDesk as a Bilingual Administrative Support Specialist and play a vital role in helping teams deliver seamless, professional client experiences all from the comfort of your home.

Our Story Starts with People Like You

The two founders, best friends, were running businesses that needed great talent fast. So, they started building remote teams across countries like the Philippines, Colombia, and India. Not only did it work, it thrived. They realized that talent isn't limited by geography. With today's technology and high-speed internet, we're able to build high-performing global teams that support businesses across the U.S. So ClearDesk was born.

Today, ClearDesk helps U.S. businesses grow by building world-class remote teams. We don't just connect talent; we manage the entire experience, from recruiting to retention. And while we help clients thrive, we also stay deeply committed to helping our remote team members build real, lasting careers that support their lives and their families.

That's where you come in.

The Role: Bilingual Administrative Support Specialist

Imagine being the key player behind the scenes—welcoming new clients, keeping documents organized, and ensuring every process runs smoothly. From conducting onboarding calls in English and Spanish to tracking details in Salesforce and following up on pending items, you're the one who keeps everything accurate, timely, and stress-free.

Behind every seamless client experience, you're the reliable force making it happen—organized, proactive, and always one step ahead. And the best part? You get to do it all remotely, supporting a high-performing team that values your communication skills and attention to detail.

What Your Days Might Look Like:

• Provide comprehensive administrative and coordination support to ensure smooth daily operations for the team.
• Conduct welcome calls with new clients using prepared scripts, ensuring all required details are captured and documented accurately in Salesforce.
• Send documents to clients for review and signature, track completion status, and follow up as needed to ensure timely submission.
• Maintain and update client records and task logs in Salesforce, ensuring all information is current, complete, and compliant with internal guidelines.
• Assist with formatting client documents, organizing digital files, and maintaining clear naming and folder structures across shared drives.
• Track ongoing client processes, flag incomplete or delayed documentation, and communicate status updates to team members via Slack or email.
• Schedule follow-up appointments, reminders, or check-in calls, and coordinate communication between clients and internal departments.
• Perform light data entry and maintain accuracy in digital documentation to support reporting and audit readiness.
• Participate in weekly team meetings via Zoom, share progress updates, and raise any issues or bottlenecks encountered in client processes.
• Support other administrative functions as assigned, ensuring flexibility in assisting with new projects or workflow adjustments.
• Write and send newsletters featuring listings, updates, and team news
• Collaborate with agents to keep marketing aligned with their brand and goals
• Keep websites and online listings up to date

Who We Think Will Thrive in This Role:

• You have experience in administrative support, client onboarding, or customer service
• You're bilingual (English and Spanish) and communicate clearly and professionally in both languages
• You're confident using CRMs (like Salesforce), spreadsheets, and other cloud-based tools
• You're highly organized and can keep track of multiple clients, tasks, and deadlines with ease
• You're detail-oriented and take pride in maintaining accuracy and consistency in documentation
• You're proactive, resourceful, and comfortable following up to keep processes on schedule
• You're self-managed, reliable, and thrive in a remote work environment
• You're a team player who values clear communication and keeping operations running smoothly
• You are willing to work in a US time zone schedule.

• You can secure the required technical setup, including:

• At least a 720p HD webcam

• A noise-canceling headset
• A primary internet connection of at least 25 Mbps
• A backup laptop, backup internet device, and backup power source
• A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM
• A backup computer with at least Intel Core i3 and 4 GB RAM

Why ClearDesk?

Because we believe work should be meaningful, even from home.

At ClearDesk, you'll work with clients who respect your time and value your skills. You'll join a remote-first team that genuinely supports you, and you'll see the impact of your work in real, tangible ways that matter to the people you work with.

We don't just want you to do your job. We want you to grow with us, stay with us, and feel proud of the difference you're making.

Here's what you can expect from us:

• We pay you fairly and on time
• We provide prepaid HMO coverage for your peace of mind
• We help you grow with tools, training, and honest feedback
• We celebrate your wins
• And above all, we actually care

Ready to be part of something that matters?

Apply now and start your journey with ClearDesk. 

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@ or @).

Disclaimer: Candidates who apply for this position may be re-profiled to similar roles depending on their qualifications, experience, and current market demand.