Guest Services Bilingual

6 days ago

Manila, National Capital Region, Philippines Extenteam Inc. Full time ₱300,000 - ₱450,000 per year

We are looking for a Guest Services Representative for a property management client of ours. You must be Bilingual (French and English) The candidates will be on the phone for both reservations and guest services. The primary duty will be guest services but You will be taking reservations as well so some background in this will be great.

Duties:

● Solving common guest problems with their stay

● Assisting with reservations sales back up

● Answering OTA inquiries in a timely manner

● Assisting guests with existing reservations

● Data entry into PMS and other company software

● Back office coordination

● New property onboarding into the PMS, Airbnb, VRBO, etc.

● Communicate in all mediums - text, email, chats, phone, etc.

● Guest review management.

Must haves:

● Some guest services and/or reservations experience in 5 star hotel type environment or the vacation rental industry.

● Must be able to communicate both written and verbal in French. The primary language spoken for this position will be French.

● Excellent written and verbal English skills. No exceptions. This position will be communicating via phone, text, and email. 5 of 5 on all assessments.

● Strong organizational and multitasking abilities.

● Ability to work independently in a remote work environment.

● Attention to detail and commitment to providing exceptional service.

● Empathy and Patience.

● Customer-Centric Mindset.

● Critical thinker.

● Ability to learn new software easily and efficiently.

Nice to Haves:

● Hospitality / Vacation rental industry experience, working with Hotels VRBO, AirBnB, etc.

● P M S experience in the Rental industry or hotel industy.

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