Banking and Finance Needed with 100k bonus

2 days ago

Manila, National Capital Region, Philippines Gratitude Inc Full time ₱360,000 - ₱720,000 per year

PIONEER ACCOUNT

Job Title: Spanish Bilingual

Campaign: Banking and Finance

Location: Bridgetowne Blvd, Quezon City,

Work schedule: TBA

Salary range: Upto 100K(Depending on the experience)

Headcounts: 5

Non-negotiable:

Only accept Non- Native/Filipino applicants with 2 years BPO Spanish language experience.

Other Qualifications: 

Grade 12/Matric/High School Gr. in any field

Prior 2+ years voice experience in proficient bilingual support is must

Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations

Familiarity with mortgage products, loan terminology, and the home buying process is advantageous

Excellent problem-solving skills with the ability to handle challenging customer situations with empathy

Detail-oriented with high accuracy in data entry and documentation.

Ability to multitask, prioritize, and manage time effectively in a fast-paced environment

Flexibility to work various shifts, including evenings, weekends, and holidays as needed

Proficiency in using CRM software and MS Office

Job Description:

Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information

Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions

Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities

Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary

Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.

Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system

Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs

Stay updated on industry trends, product updates, and company policies to provide accurate information to customers

Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques

Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction

The process of application is ongoing until November to fill in the class.

Applicant will undergo 3 rounds of interview; Initial, Operation Interview and Final Interview.

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