
Banking and Finance Needed with 100k bonus
2 days ago
PIONEER ACCOUNT
Job Title: Spanish Bilingual
Campaign: Banking and Finance
Location: Bridgetowne Blvd, Quezon City,
Work schedule: TBA
Salary range: Upto 100K(Depending on the experience)
Headcounts: 5
Non-negotiable:
Only accept Non- Native/Filipino applicants with 2 years BPO Spanish language experience.
Other Qualifications:
Grade 12/Matric/High School Gr. in any field
Prior 2+ years voice experience in proficient bilingual support is must
Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations
Familiarity with mortgage products, loan terminology, and the home buying process is advantageous
Excellent problem-solving skills with the ability to handle challenging customer situations with empathy
Detail-oriented with high accuracy in data entry and documentation.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
Flexibility to work various shifts, including evenings, weekends, and holidays as needed
Proficiency in using CRM software and MS Office
Job Description:
Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information
Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions
Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities
Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary
Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system
Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs
Stay updated on industry trends, product updates, and company policies to provide accurate information to customers
Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques
Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction
The process of application is ongoing until November to fill in the class.
Applicant will undergo 3 rounds of interview; Initial, Operation Interview and Final Interview.
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