Spanish Bilingual Group Leader
2 days ago
We are seeking a Spanish Bilingual Group Leader to oversee and guide a team of healthcare support professionals.
The ideal candidate will possess strong leadership skills, a deep understanding of healthcare operations, and the ability to communicate fluently in both Spanish and English. This role will ensure high-quality service delivery while motivating and developing team members to achieve performance goals.
Key Responsibilities:
- Lead, mentor, and supervise a team of healthcare support specialists in a BPO environment.
- Monitor team performance, conduct regular coaching sessions, and provide constructive feedback.
- Ensure accurate and timely processing of healthcare billing, claims, and related tasks.
- Resolve escalated issues efficiently while maintaining a high level of customer service.
- Collaborate with management to implement process improvements and meet KPIs.
- Generate reports and provide insights to senior management on team performance and operational trends.
- Foster a positive, inclusive, and high-performance team culture.
Qualifications:
- Fluency in Spanish and English (written and verbal).
- Proven experience in healthcare billing, revenue cycle management, or healthcare operations.
- Must have experience as group lead in a BPO set up
- Strong problem-solving, organizational, and communication skills.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
- Proficiency with healthcare software systems, EMR/EHR platforms, and Microsoft Office Sui
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