Spanish Bilingual CSR

1 day ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱200,000 - ₱250,000 per year


Required Qualifications:

  • 2+ years of Customer Service, Financial Services or Contact Center experience
  • 2+ years of Spanish Bilingual Customer Service Representative experience
  • Must have completed 2nd year College level

Job Expectations:

  • Flexible with work schedule and arrangement
  • Willing to work in McKinley Hill, Taguig
  • Willing to work on a shifting schedule

Job Highlights:

  • Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
  • Interact with customer service team and perform moderately complex customer support tasks
  • Manage risk by following all policies and procedures and staying abreast of changes to them
  • Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
  • Receive direction from customer service supervisor and escalate non-routine questions

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