Spanish Bilingual CSR

2 days ago

Taguig, National Capital Region, Philippines Sutherland Full time

Do you want to be a part of one of the largest, independent process transformation companies in the world? Apply now as a Spanish Bilingual Inside Sales Specialisthere in Sutherland.

Sutherland serves marquee clients in major industry verticals. With our head office located in Rochester, New York, USA, Sutherland spans 60 locations across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

If you are a Spanish Bilingual Inside Sales Specialist looking for a global career, do not miss this opportunity

KEY RESPONSIBILITIES:

  • Achieve and exceed monthly and quarterly trial activation targets
  • Achieve and exceed monthly and quarterly booking goal
  • Follow up on all activated and not activated trial requests
  • Follow up post-trial activation on maximize bookings
  • Keep notes and accurate records of activity in
  • Forge a strong partnership with the channel partner manager and the channel to ensure fulfillment of the Nessus bookings is successful
  • Work closely with the management team to ensure program success and improvement

MINIMUM QUALIFICATIONS:

  • 1 year experience conducting customer care with business customers and or 1 year's experience as an SDR (Sales Development Representative) with business customers required
  • Consultative sales skills and experience with upsell/cross sell motions required
  • Exhibited sales skills and record of accomplishment of success
  • Prospecting and gaining commitments skills
  • Ability to prioritize and meet deadlines
  • Excellent verbal and written communication skills
  • Attention to detail and organizational skills
  • Ability to use internal resources efficiently
  • Strong computer skills and knowledge of systems like SalesForce, Microsoft Products, GSuite
  • Bachelor's Degree
  • Previous experience as a Sales Development Representative (SDR)
  • 2 years Technology sales experience
  • Call center experience in handling Spanish Account is a plus
  • At least a B1 English / B2 Spanish proficiency

GOOD TO HAVE COMPLIMENTARY SKILLS:

  • Client base management, technical understanding, building relationships, people skills
  • CRM, customer focus, professionalism, motivation for sales

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.

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