HR Supervisor

2 days ago

Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱500,000 - ₱1,000,000 per year

Schedule: Monday – Friday (07:00 AM - 04:00 PM PHT)

What are we looking for? 

Skills Required:  

  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • 4–6 years of HR generalist or operations experience, including at least 1–2 years in a supervisory or lead role.
  • Strong understanding of HR policies, employment regulations, and employee lifecycle processes.
  • Proven experience in managing HR service delivery or helpdesk functions.
  • High level of integrity and discretion when handling confidential information.
  • Excellent interpersonal and communication skills and strong organizational skills with the ability to manage multiple priorities.

Nice to Have:

  • Familiarity with Darwinbox Helpdesk Ticketing Systems
  • Experience in a shared services environment or corporate HR operations

What will you do? 

We are looking for a dynamic and detail-oriented HR Supervisor to support HR Operations and Service Delivery team. This role is key to ensuring high-quality HR services across the employee lifecycle, with a special focus on managing the HR helpdesk function. The ideal candidate has strong experience in HR operations, employee service delivery, and issue resolution, with a commitment to delivering a great employee experience.

HR Operations & Service Delivery

  • Supervise daily HR operations including onboarding, offboarding, employment verification, and compliance documentation.
  • Oversee accurate and timely processing of employee requests related to leaves, benefits, transfers, policy queries, and other HR transactions.
  • Ensure HR processes are standardized, efficient, and compliant with company policies and local labor laws.
  • Partner with internal departments (payroll, legal, IT, etc.) to ensure smooth coordination and service delivery.

Employee Helpdesk Support

  • Lead the HR helpdesk function to ensure employee queries are handled professionally and efficiently.
  • Assign, monitor, and track helpdesk tickets and ensure timely closure and resolution.
  • Develop and maintain HR FAQs, service guidelines, and knowledge-sharing tools.
  • Analyze trends in helpdesk inquiries and recommend process improvements to reduce recurring issues.

Team Leadership & Process Improvement

  • Supervise, train, and support a team of HR coordinators or service agents.
  • Drive continuous improvement in HR service delivery by streamlining workflows and identifying automation opportunities.
  • Ensure quality standards and service level agreements (SLAs) are met or exceeded.
  • Provide regular reporting and insights on service delivery metrics and employee feedback.

Join the awesome team and enjoy these benefits & perks: 

  • Hybrid Work Setup
  • Medical, Dental Coverage and Life insurance from day 1 of employment 
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) 
  • Competitive salary package and annual appraisal 
  • Financial Assistance Program 
  • Mandatory Government Benefits and 13th Month Pay 
  • Complimentary Sleeping Quarters, Coffee at no cost 
  • Complimentary Office Fitness and Wellness Facilities at no cost 
  • Regular Company Events, Work Life Balance, and Career growth opportunities 
  • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA 

JOIN CONNECTOS NOW 

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.  

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

#ConnectOSCareers #JoinConnectOS #ConnectOSNonTech

Equal Employment Statement 

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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