Quote Desk Specialist

Embrace the innovation with iOPEX Technologies. Join our awesome # team

We are hiring for awesome professionals for our # team.

We are seeking a highly experienced Service Writer who will lead the team of technicians responsible for the service, maintenance, commissioning, and uptime of EV charging stations and related infrastructure. In this role you will ensure field operations run smoothly, technicians are well-supported, and customers receive excellent service. You will focus on improving operational efficiency, maintaining high safety and quality standards, and driving continuous improvement across the field service team.

Responsibilities:

• Manage requests for quotes and quote creation through Salesforce
• Be responsible for expediting Field Service Quotes to the respective owners
• Review customer service requests and assess job requirements
• Prepare detailed and accurate service quotes based on labor, parts, and additional costs
• Collaborate with technicians, service advisors, or vendors to gather pricing and availability information
• Ensure quotes align with company pricing structures, policies, and profit margins
• Present quotes to customers and answer any questions regarding pricing or service details
• Follow up with customers to discuss quotes, obtain approvals, and convert quotes into service orders
• Maintain a database of quotes, pricing updates, and historical service data
• Identify opportunities for upselling additional services or maintenance plans

Qualifications:

• With at least 1-2 years of relevant experience
• Familiarity with tools such as Salesforce
• Should be willing to work onsite on a shifting schedule in BGC, Taguig
• Proven experience in leadership role
• Strong leadership, communication, and problem-solving skills
• Technical expertise relevant to the products or equipment serviced
• Proficiency in field service management software and tools
• Excellent organizational and multitasking abilities
• Ability to remain calm and effective under pressure
• Commitment to delivering exceptional customer service and safety

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

• Competitive salary package
• Exciting employee engagement activities
• Stability (Continuously getting pioneer accounts)
• Learning sessions every week
• Fast career growth
• Accessible location
• HMO
• Leave credits/Leave conversions
• Night differential
• Uncapped annual appraisal
• 2 days off

And most importantly, you'll be part of a growing company with dynamic and engaging team.

Interested? Here are ways to reach us:

• Please make sure to complete this application form:
• Send a message to | Yan & Krizia)
• Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Employee discount
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Are you comfortable to report onsite in BGC, Taguig? (Please do not leave this question unanswered)
• What city are you currently residing in? (Please do not leave this question unanswered)
• How much is your expected and most recent salary? (Please do not leave this question unanswered)
• Do you have any residence near Metro Manila or Taguig? (If you are residing outside of Metro Manila)
• Walk in and look for YAN/KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig
• Are you comfortable to work on a shifting schedule? (Please do not leave this question unanswered)
• Have you applied and dropped by in our office within the last 6 months? (Please do not leave this question unanswered)
• Please make sure to complete this application form:

Education:

• Senior High School (Preferred)

Experience:

• BPO: 1 year (Preferred)
• Quote Desk Specialist: 1 year (Preferred)
• Service writer: 1 year (Preferred)

Work Location: In person